ITIL Exam Prep Question of the Week

ITIL Exam Prep Question of the WeekWhat should be invoked if a normal change fails?

  1. Proactive problem management
  2. Emergency change
  3. Deming cycle
  4. Remediation plan

The correct answer is 4.

A remediation plan is created and used in the event that a change fails. Sometimes a remediation plan is called a back-out plan.

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