ITIL Exam Prep Question of the Week

Which of the following is NOT correct about IT Services?

  1. IT Services provide value to customers
  2. IT Services facilitate outcomes customers are trying to achieve
  3. Specific costs and risks related to IT Services are owned by the customer
  4. Each service should have a Service Owner

The correct answer is 3.

ITIL defines an IT Service as: Services provide value to customers, by facilitating outcomes customers are trying to achieve without the ownership of specific costs and risks.

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Related Courses
ITIL Foundation
ITIL Service Catalog

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