Cisco Customer Success Manager Specialist

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.

To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.

The rise of subscription-based products and services has lowered the barrier to entry, and greatly increased the potential capability of the solutions. However, the lowered barrier to entry also makes it easy for customers to switch to a different solution if a product or service fails to deliver the expected value or outcome to the business.It is therefore increasingly crucial for providers of subscription-based products and services to be able to offer their customers an advocate who can take responsibility to ensure that the adoption, deployment, and ongoing use of a product or service delivers the agreed-upon business outcome and helps customers achieve the value and utility they expect.

Be it assistance with implementation, response to feedback, product or service roadmap alignment, handling escalation of support calls, or guaranteeing that the proper set of features or functions are purchased and employed, the Customer Service Manager, or CuSM, is there to facilitate and drive customer satisfaction.

Additionally, the CuSM plays an important role in expanding the provider's footprint, either by cross-selling of new capabilities or by increasing customer adoption, and, in this way, is a valuable revenue creator.

The goal is for Cisco Customer Service Managers to have the ability to partner with a customer to track, measure, and create reporting that will assist in identifying any obstacles that may be preventing them from taking full advantage of the product capabilities, identifying and removing barriers to achieving the capabilities purchased, ultimately optimizing lifetime customer value, and reducing churn.

Required Exams and Recommended Training

Required Exam	Recommended Training
820-602DTCSM	Cisco Customer Success Manager (DTCSM)

Recertification

The Cisco Customer Success Manager Specialist certification is valid for two years. To recertify, pass the current version of DTCSM exam.

More information

For more information on the Cisco Customer Success Manager Specialist certification, please contact your Global Knowledge Cisco Training advisor via +966 92000 9278 or email us