ITIL® Certifications
Global Knowledge offers a full set of ITIL training and certifications, ITIL is the most widely accepted approach to IT service management in the world.
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution.
Adopting ITIL can offer users a huge range of benefits that include:
- improved IT services
- reduced costs
- improved customer satisfaction through a more professional approach to service delivery
- improved productivity
- improved use of skills and experience
- improved delivery of third party service.
Our ITIL training curriculum includes preparation for Foundation, Intermediate, and Expert credentials.
The chart below defines the courses required to achieve certification.
| Module | Course Title | Code | Days |
|---|---|---|---|
| Foundation | Service Management Foundation | ILFN | 3 |
| Lifecycle | Service Strategy | LSS | 3 |
| Service Design | LSD | 3 | |
| Service Transition | LST | 3 | |
| Service Operation | LSO | 3 | |
| Continual Service Improvement | LCSI | 3 | |
| ITIL® Managing Across The Lifecycle | MALC | 5 | |
| Capability | Operational Support & Analysis | IOSA | 5 |
| Planning Protection & Optimisation | PPO | 5 | |
| Release Control & Validation | RCV | 5 | |
| Service Offerings & Agreements | SOA | 5 |