Global Knowledge Course Catalog: Microsoft Training Courses, Cisco Certification, IT Training, Management Training, Virtualization, Networking & Wireless, and VoIP & Telephony

Virtual Classroom e-Learning

Avaya

Advanced Engineering Concepts for the Communication Server 1000 (0948)
Advanced VoIP Technologies for Design and Support (0368)
Applications and Web Services CS 1000 Telephony Mngr Rls 4.0 (0317)
Avaya Aura™ Contact Center Administration (3609)
Avaya Aura™ Contact Center Engineering (3612)
Avaya Aura™ Contact Center Reports (3613)
Avaya Communication Server (CS) 1000 7.0 System Administration and Management (6351)
Avaya Communication Server 1000 7.0 Engineering and Network Design (6352)
Avaya Communication Server 1000 7.0 Upgrades for Design and Pre-Sales Engineers (6353)
Avaya Unified Communications - Converged Office for Avaya CS 1000 Rls. 7.0 Planning and Engineering (6355)
BCM 50/450 Release 6.0 Delta (6057)
BCM Release 5.0 Boot Camp
BCM Release 5.0 Delta - New Features Overview and Configuration (6056)
BCM50 and BCM450 Installation, Initial Configuration, and Messaging (6045)
BCM50 and BCM450 Release 5.0 Installation, Initial Configuration, and Messaging (6045)
BCM50 and BCM450 Release 5.0 Sales Engineering Solutions (6027)
BCM50 and BCM450 Release 5.0 System Configuration and Maintenance (6046)
BCM50 and BCM450 Release 6.0 Sales Engineering Solutions (6027)
BCM50 and BCM450 System Configuration and Maintenance (6046)
CallPilot Engineering (0286)
Communication Server 1000 6.0 System Administration and Management (0777)
Contact Center and Messaging Engineering (0378)
Contact Center Manager Reports (0389)
Converged Campus Advanced Design (6724)
Converged Campus: ERS Solution (6720)
Converged Campus: ERS Solution Installation and Configuration (6721)
CS 1000 Telephony Mgr Rls 4.0 Telecom Billing System (0318)
CS 1000 Unified Communications Management and Common Services Architecture (6375)
ERS 8800/8600/8300/1600 Advanced Configuration and Maintenance (6722)
Networking and VoIP Technologies (3645)
Nortel Communication Server 1000 6.0 Engineering and Network Design (6372)
Nortel Communication Server 1000 6.0 Upgrades for Design and Pre-Sales Engineers (6373)
Nortel ERS 5000/4500/2500 Advanced Configuration & Maintenance (6723)
Nortel Unified Communications - Converged Office for CS 1000 Rls. 6.0 Planning and Engineering (6369)
Planning the Deployment of CC (ATC01116VEN)
SMB Data Solutions Installation and Initial Configuration (6051)
Unified Communications: Avaya Converged Office (OCS 2007) (6367)
Visualize, Prioritize, and Secure Your Network (6706)
VoIP Technologies (0365)
What's New for Contact Center 7.0 - Service Creation Environment Scripting (2995)
What's New with Avaya Aura™ Contact Center - Administration and SCE Scripting (3619)
What's New with Avaya Aura™ Contact Center - Installation and Configuration (3618)
What's New with Avaya Aura™ Contact Center - Multimedia (3620)
What's New with Avaya Aura™ Contact Center for Sales Engineers (3617)
What's New with Avaya Communication Server 1000 Release 7.0 (6378)
What's New With CallPilot 5.0 - Administration (6406)
What's New With CallPilot 5.0 - Installation and Configuration (6407)
What's New With CallPilot 5.0 - Voice Forms (6405)
What's New with Contact Center 7.0 for Sales Engineers (2996)
What's New with Nortel Communication Server 1000 Release 6.0 (6377)
What's New with Nortel Contact Center 7.0 Administration (2993)
What's New with Nortel Contact Center 7.0 Installation and Configuration (2994)

Business Analysis

Be A Better Brainstormer
Building the Business Case
Business Analysis Essentials (BA10)
Business Process Analysis (BA45)
Certified Business Analyst Professional (CBAP®) Exam Prep Boot Camp
Effective Business Cases
Getting the Right Vendor Evaluation Team
Requirements Development, Documentation, and Management (BA20)
Requirements Validation and Testing (BA60)

Business Skills

12 Steps to Managing Your Professional Time So You Can Have Personal Time
Business Skills for IT Professionals
Communication and Negotiation Skills
Critical Thinking, Problem Solving, and Decision Making
Effective Facilitation
Effective Stakeholder Relationships
Effective Time Management
Effective Vendor Management
Excelling at Facilitation
Improving Your Presentations
Key Components of Vendor Contract Close Out
Management and Leadership Skills
Managing Conflict on Teams
Managing Remote Teams
MBA Boot Camp
Motivation and Delegation
Negotiating with Authority
Providing Performance Feedback To and About Team Members
Public Speaking
Successful Management Techniques in a Matrix Organization
Successful Workplace Communication
Understanding Customer Needs
Your Role as an Organizational Change Agent

Cisco

BCN - Building Core Networks with OSPF, IS-IS, BGP, and MPLS Boot Camp v6
CMAD6 - Cisco MeetingPlace Administrator
CMAD7 - Cisco MeetingPlace 7.0 Administrator
CMBU6/7 - Cisco MeetingPlace Basic User
CMDS - Cisco MeetingPlace Directory Services Implementation
CSE - Cisco Sales Essentials v4.0
CUWN - Cisco Unified Wireless Network v6.0
CWLAT - Cisco Wireless LAN Advanced Topics v2.0
CWLF - Cisco Wireless LAN Fundamentals v2.0
IAUWS - Implementing Advanced Cisco Unified Wireless Security v1.0
ICND1 - Interconnecting Cisco Network Devices 1
ICND2 - Interconnecting Cisco Network Devices 2
IINS - Implementing Cisco IOS Network Security
IIUC - Implementing Cisco IOS Unified Communications
IIUC2 - Implementing Cisco IOS Unified Communications Part 2
IUWMS - Implementing Cisco Unified Wireless Mobility Services v1.0
IUWNE - Implementing Cisco Unified Wireless Networking Essentials v1.0
SCA-BB - Service Control Application for Broadband Training
SNAF - Securing Networks with ASA Fundamentals

Citrix

Advanced Administration for Citrix XenApp 5.0 for Windows Server 2008 - CXA-300-1I
Basic Administration for Citrix XenApp 6 (CXA-204-1I)
Citrix NetScaler 9.0 Basic Operations and Administration - CNS-200-1I
Citrix XenApp 4.5/5.0 for Windows Server 2003 Administration - CTX-1259CI
Implementing Citrix Provisioning Server 5.0 - CPV-200-1I
Implementing Citrix XenApp 5.0 for Windows Server 2008 - CXA-201-2I
Implementing Citrix XenApp 5.0 for Windows Server 2008 Skills Update - CXA-202-1I
Implementing Citrix XenDesktop 3 and 4 - CXD-200-1I
Implementing the Citrix Desktop Delivery Infrastructure - CMB-200-2I

IBM

IBM Maximo Asset Management 7.1 Fundamentals - TR570
IBM Tivoli Asset Management for IT 7.2 Fundamentals
IBM Tivoli Process Automation Engine Fundamentals (TR710)
IBM Tivoli Service Request Manager 7.1 Fundamentals (TR610)
IBM Tivoli Storage Manager 6.1 Advanced Administration, Tuning, and Troubleshooting (TS620)
IBM Tivoli Storage Manager 6.1 Implementation and Administration (TS610)

ITIL Training - IT Infrastructure Library

How to Build a Service Catalog
How to Create an ITIL Service Desk and Incident Management Process
How to Define and Value IT Services
How to Get Started with ITIL®
How to Master Problem Management
How to Measure and Justify IT Services
ITIL® Service Capability: Operational Support and Analysis
ITIL® Service Capability: Planning, Protection, and Optimization
ITIL® Service Capability: Release, Control, and Validation
ITIL® Service Capability: Service Offerings and Agreements
ITIL® Service Catalog
ITIL® Service Lifecycle: Continual Service Improvement
ITIL® Service Lifecycle: Service Design
ITIL® Service Lifecycle: Service Operation
ITIL® Service Lifecycle: Service Strategy
ITIL® Service Lifecycle: Service Transition
ITIL® v2-to-v3 Foundation Bridge
ITIL® v3 Foundation
ITIL® v3: Managing Across the Lifecycle

Microsoft

Administering and Maintaining Windows 7 (M50292)
Advanced Data Access with Microsoft Visual Studio 2005 (M2542)
Advanced IT Pro Course for Microsoft SharePoint Server 2010
Advanced Web Application Technologies with Microsoft Visual Studio 2005 (M2544)
Automating Windows Server 2008 Administration with Windows Powershell (M6434)
Building Portals and Managing Content with Microsoft SharePoint 2007
Configuring and Managing Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0 (M50047)
Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure (M6421)
Configuring and Troubleshooting Internet Information Services 7.0 in Windows Server 2008 (M6427)
Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services (M6425)
Configuring, Managing, and Maintaining Server 2008 R2 (M6419)
Configuring, Managing, and Troubleshooting Microsoft Exchange Server 2010 (M10135)
Core Data Access with Microsoft Visual Studio 2005 (M2541)
Core Web Application Technologies with Microsoft Visual Studio 2005 (M2543)
Defending Windows Networks
Deploying Microsoft Office 2007 Professional Plus (M5058)
Developing Web Applications Using Microsoft Visual Studio 2008 SP1 (M2310D)
Implementing and Maintaining Microsoft SQL Server 2008 Integration Services (M6235)
Implementing and Maintaining SQL Server 2008 Analysis Services and Business Intelligence Solutions (M6234)
Implementing, Configuring, and Troubleshooting Windows Vista (M5116, M5117)
Introduction to Programming Microsoft .NET Applications with Microsoft Visual Studio 2005 (M4994)
Maintaining, Troubleshooting, and Developing Solutions with Microsoft SQL Server 2008 Reporting Services (M6236)
Managing and Maintaining a Microsoft Windows Server 2003 Environment (M2273)
Managing Windows Environments with Group Policy (M50255)
MCITP: Enterprise Administrator Upgrade Live Online Exam Prep
MCITP: Server Administrator Live Online Exam Prep
Microsoft Exchange Server 2007 (M5047, M5049, M5051)
Microsoft SharePoint 2007 for Developers
Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure (M2279)
SQL Server 2005 Administration (M2780)
SQL Server 2008 for Administration (M6231, M6232)
Visual Studio 2008: Windows Presentation Foundation (M6460)
Windows Communication Foundation (M6461)
Windows Workflow Foundation (M6462)
Writing Queries Using Microsoft SQL Server 2008 Transact-SQL (M2778)

Networking and Wireless

A+ Certification Prep Course (2009 Edition)
Introduction to Information Technology (CompTIA Strata IT Fundamentals)
Network+ Prep Course
TCP/IP Networking
Understanding Networking Fundamentals
Wireless LAN Foundations

Oracle

Oracle 10g Database Administration I - OR202
Oracle 10g Database Administration II - OR203
Oracle 10g Discoverer Desktop For End Users - OR601
Oracle 10g Foundations: SQL & SQL*Plus - OR103
Oracle 10g PL/SQL Intermediate - OR125
Oracle 10g PL/SQL Introduction - OR120
Oracle 10g SQL for Business and Data Analysts - OR106
Oracle 11g Database Administration II (OR203)
Oracle 11g DBA I (OR202)
Oracle 11g Foundations: SQL & SQL Plus (OR103)
Oracle 11g Intermediate PL/SQL (OR125)
Oracle 11g Introduction to PL/SQL (OR120)
Oracle 11g SQL for Business or Data Analysts (OR106)

Programming

.NET Web Developer
Adobe Captivate 4
Adobe Flash CS4 Developer
Adobe InDesign CS4
Adobe Photoshop CS4
Advanced .NET Programming
Advanced Java Web Developer
Advanced JavaScript: DOM Scripting - DHTML
Advanced Perl: Database-Driven Web Sites
AJAX Developer
Cascading Style Sheets
ColdFusion Web Developer
Dreamweaver CS4 Developer
Fundamentals of Adobe Flex 3 Using Flex Builder
Fundamentals of AJAX Programming
Fundamentals of Relational Databases using MySQL
Intermediate .NET Programming using VB.NET and C#
Intermediate and Advanced .NET Programming
Introduction to CGI Scripting with Perl
Introduction to Information Architecture for the Web
Introduction to JavaScript: DOM Scripting
Introduction to PHP
Java Developer
JavaScript: DOM Scripting (DHTML)
Mastering SOA Security (TT8150)
Microsoft Office SharePoint Designer 2007
PHP 5 Developer
Secure .Net Coding (TT8200-N)
Secure Java Coding (TT8200-J)
Secure JEE Web Application Development Seminar (TT8120-JEE)
Secure Web Application Development Seminar (Language Neutral Edition) (TT8120)
Securing .Net Web Applications (TT8320-N)
Securing .Net Web Services (TT8500-N)
Securing Databases (TT8700)
Securing DB2 Databases (TT8730)
Securing JEE Web Applications (TT8320-N)
Securing JEE Web Services (TT8500-JEE)
Securing Oracle Databases (TT8710)
Securing SQL Server Databases (8720)
Understanding and Evaluating Web Content Management Systems (WL175)
Understanding Web Application Security - A Technical Overview (TT8020)
Using ASP.NET Web Services and Windows Communication Foundation
Web Fundamentals and Design
XML Developer

Project Management

Acceptance Testing for Quality Success
An Overview of Agile Project Management
Becoming a Cost-Estimating Expert
Coaching and Mentoring Team Members
Conducting a High-Quality Risk Workshop
Contract Management Principles and Practices (PM05)
Earned Value Management (PM91)
Establishing Quality Policies
Guided PMP® Exam Prep
Identifying When Things Go Bad-Before They Happen
Influence and Persuasion in Project Management
IT Project Management (PM11)
IT Risk Management (PM12)
Keys to Controlling Project Scope
Kicking Off Your Project
Leading Complex Projects (PM86)
Making the Most of Your Project Meetings
Managing Challenging Conversations
Managing Competing Stakeholder Priorities
Managing Global Projects
Managing High-Risk Projects
Managing Projects with Microsoft Office Project 2007
Managing Projects with Microsoft Office Project 2007 Boot Camp
Managing Projects with Microsoft Office Project Server 2007
Managing Projects with Microsoft Office Project Server 2007 Boot Camp
Microsoft Office Project 2007 Overview
PMP® Exam Prep Boot Camp
Practical Project Quality Planning
Program Management (PM85)
Project Management Fundamentals (PM01)
Project Management Skills Builder Program
Project Management, Leadership, and Communication (PM02)
Project Post Mortems as a Positive Experience
Project Selection Techniques
Quality for Project Managers (PM06)
Risk Management (PM04)
Schedule and Cost Control (PM03)
The Value of EVM for Cost Control
Understanding Project Budget and Accounting
Virtual Project Management
Writing the Statement of Work (SOW)

Red Hat® Linux

JB311 JBoss SEAM Application Development
JB336 JBoss for Application Administrators
JB341 JBoss Enterprise SOA
JB455 JBoss Enterprise BRMS
RH033 Red Hat® Linux Essentials
RH131 Red Hat® Enterprise Linux System Administration
RH142 - Red Hat Linux Troubleshooting
RH253 Red Hat® Linux Networking and Security Administration
RH290 Solaris to Red Hat Enterprise Linux
RH301 Red Hat® Linux (RHCE®) Rapid Track Certification Course
RH423 Red Hat® Enterprise Directory Services and Authentication
RH442 Red Hat® Enterprise System Monitoring and Performance Tuning
RHS333 Red Hat Enterprise Security: Network Services

Security

CISSP Prep Course
Network Security Essentials Administrator Training (SW400)
Security+ Prep Course

Virtualization

Application Virtualization with VMware ThinApp
SpringSource: Enterprise Integrations with Spring
SpringSource: Rich Web Applications with Spring
VMware Infrastructure 3: Install and Configure v3.5
VMware Site Recovery Manager
VMware View: Install, Configure, Manage [V4]
VMware vSphere: Automation with vSphere PowerCLI [V4]
VMware vSphere: Fast Track [V4]
VMware vSphere: Install, Configure, Manage [V4.1]
VMware vSphere: Install, Configure, Manage [V4]
VMware vSphere: Manage and Design for Security [V4]
VMware vSphere: Manage Availability [V4]
VMware vSphere: Manage for Performance [V4]
VMware vSphere: Manage Scalability [V4]
VMware vSphere: Skills for Operators [V4]
VMware vSphere: Troubleshooting [V4]
VMware vSphere: What's New [V4]

VoIP and Telephony

Convergence Technology Professional (CTP) Prep Course
Telecommunications Fundamentals
Voice over IP Foundations