Red Hat® Training Cancellation Policy

The policies below apply to ALL Red Hat training and certification programs:

Cancellation/Rescheduling by participant:

Students will receive a refund only if Global Knowledge receives a notice of cancellation more than 15 full calendar days (not including the class/exam start date) before the class/exam start date.

Students may only reschedule a class/exam to a later date if Global Knowledge receives a notice of reschedule more than 15 full calendar days (not including the class/exam start date) before the class/exam start date. A student can reschedule a class/exam up to two (2) times. Additional reschedules will not be allowed. Reschedules must adhere to the reschedule policy.

If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.

Student substitutions are allowed, but we must be notified via email to Cancel.NAM@globalknowledge.com no less than 2 full business days before the start of the class (not including the class/exam start date) for Classroom deliveries and no later than 5 full business days before the start of the class (not including the class start date) for Virtual Classroom deliveries.

EX200 & EX300 Exam Postponement

Students enrolled in Red Hat System Administration II with RHCSA Exam (RH135), RHCSA Rapid Track Course with Exam (RH200), Red Hat System Administration III with RHCSA and RHCE Exams (RH255), or RHCE Rapid Track Course with RHCSA and RHCE Exams (RH300) who decide they are not ready for the RHCSA or RHCE exam on Friday, must email training@redhat.com no later than 6:30pm (US EST) the Thursday before the exam. No refund is given but the student may reschedule the exam(s) for an additional fee of $200 per exam. The reduced rate is only valid for 6 months from the original exam date.