Technical Issues

Thank you for downloading our app.

If you have any technical issues, please email us at MobileAppSupport@globalknowledge.com before submitting a customer review regarding technical issues. We will work with you to resolve technical difficulties as quickly as possible.

Note: Make sure you hard reset your device every time you install any new software.

To Hard Reset Your Device:

1. Simultaneously press and hold the Home button (the big circle below the screen) and the Sleep/Wake button (the button on top of the iPhone) for a few seconds. Disregard the "Slide to power off."
2. The iPhone should now shut down (fade to black)
3. Turn the iPhone back on by pressing the Sleep/Wake button.
4. You should now see the Apple logo as your iPhone restarts and boots up.
5. You have successfully completed a hard reset.

Please let us know if you have any problems or suggested improvements.

Suggestions for Improvement

If you have ideas for improving our assessment app, email us at MobileAppSupport@globalknowledge.com

Global Knowledge is committed to providing high quality assessment apps to assist your learning and test preparation. We regularly update and enhance our assessments to maximize building certification skills.