ITIL^® 2011 Refresh

Instructor

Michael Scarborough

About the Presenter:

Michael Scarborough, ITIL v3 Expert and Global Knowledge instructor, has more than 22 years of IT experience, including systems operation, leading complex projects, establishing multiplatform automation, and adopting service management best practices. Michael helps large and small organizations make significant improvements by adopting ITIL best practices, and he regularly delivers ITIL v3 training to all levels of Global Knowledge students.

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ITIL 2011 is an update to ITIL v3 based on input from users, the training community, and the ITIL change advisory board. In this hour-long webinar, Global Knowledge instructor and ITIL v3 Expert Michael Scarborough will provide a high-level overview of the ITIL 2011 changes, and he will examine how the changes affect you.

You will learn about:

What the ITIL 2011 refresh is
Changes to:
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
- ITIL courses and exams
How Global Knowledge is responding to ITIL 2011