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Free Webinars

Home > Course Catalog >  Free Webinars Training > How to Setup Incident Management

How to Setup Incident Management

Presenter

Dr. Hank Marquis

 

Recommended Courses

  • ITILŪ Service Capability: Operational Support and Analysis
  • ITILŪ Service Lifecycle: Service Operation

 

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Incident Management is where the rubber meets the road. Learn how to take advantage of ITIL concepts to improve service quality, increase customer satisfaction and increase IT staff efficiency. Tools and techniques included in this webinar can be used in hours.

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Recorded Webinar

 

This webinar is no longer available.

Resources

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