4 Steps to Business IT Alignment
Presenter
Dr. Hank Marquis
Hank Marquis, Ph.D., FBCS CITP, is a Chartered IT Professional,Certified IT Services Manager, and Fellow of the British ComputerSociety. Dr. Marquis is a well-known practitioner, author and lecturer.Dr. Marquis is the BSM Practice Leader at Global Knowledge where he isresponsible for BSM strategy -- developing business-aligned ITmanagement solutions for global clients. He has published many articlesand books and delivered dozens of conference presentations andworkshops. He is an APMG Examiner, EXIN Accredited Trainer Councilmember, Senior Member of the American Society for Quality, and holdscertifications in ITIL, ISO-20000, Six Sigma, COBIT and ProjectManagement. Previously, Dr. Marquis held roles of CIO, CTO, Sr. Analyst,and Director of ITSM Consulting.
Business IT alignment is the #1 goal cited by IT managers year after year, yet it is seldom achieved. Many IT Service Management (ITSM) projects also fail - at times spectacularly. Why? The reason for both, and how to succeed, are the topics of this BrightTALK and Global Knowledge web seminar. Join subject matter expert Hank Marquis as he explains the four steps to Business IT Alignment:
- Define your IT services
- Value your IT services
- Measure your IT services
- Justify resource allocations
Please note: because this web seminar was co-produced by Global Knowledge and BrightTALK, you will be asked to register with both companies before viewing the presentation.
Registration Information
Recorded Webinar
0.5 PMI PDUs
Global Knowledge is recognized by PMI® as a Global REP.
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