ITILŪ v2 Foundation
Who Needs to Attend
Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.
Prerequisites
Familiarity with IT services is recommended.
Follow-On Courses
- ITILŪ v2 Practitioner: Release and Control Management
- ITILŪ v2 Practitioner: Support and Restore Management
- ITILŪ v2 Practitioner: Agree and Define Management
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
This self-paced course is comprised of an integrated case study and rich dynamic content presented in an interactive multimedia presentation to introduce you to the concepts of IT Service Management (ITSM) and provide knowledge on applying the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT services-driven organization.
After completion of this course, you will be able to take the ITIL v2 Foundation Exam, included in this package.
You'll have web access to this course for 90 days.
What You'll Learn
- Various ITIL processes that can be implemented in an organization
- Benefits of implementing each ITIL process in an organization
- Basic concepts related to each ITIL process
- Activities and roles involved in each process
- Relationship of each ITIL process with other processes
- Factors that affect the effectiveness of each ITIL process
Course Outline
1. Introduction
- Introduction to ITSM
- Introduction to ITIL
2. ITIL Function
- Service Desk
3. ITIL Processes
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Security Management
- Financial Management for IT Services
Course Code: 2757W
Purchase Information
$649 USD
Learning Time: 6 Hours
16 PMI PDUs
Also Available
| 2 College Credits | $200 |
| Project Mgmt & Professional Skills Online Library | $99 |
| BusinessPro Online Reference Library | $399 |
Certification Scheme
Global Knowledge is recognized by PMIŪ as a Global REP.
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