What You'll Learn

• Build and execute a communication plan
• Manage stakeholders and teams
• Negotiate for internal resources and with vendors
• Lead, manage, and motivate a dispersed team
• Manage conflicts, solve problems, and make decisions
• Delegate appropriately and manage stress
• Develop situational management styles
• Set clear expectations and priorities

Hands-on Case Study Exercises

This course features an evolving case study that puts you in charge of a large, international project. You'll manage a team of over 300 members working in four countries as you execute multiple tasks, including:

• Create a stakeholder communication plan
  • Develop a plan for managing expectations.
• Influence key stakeholders
• Conduct a negotiation between a project manager and customer around scope creep
• Create a motivation plan for a team with morale problems
• Deal with a dysfunctional project team
• Use systematic problem-solving and decision-making models
• Set clear project priorities
• Conduct a conflict role-play
• Delegate to on-site or remote team members
• Create a relief plan for a stressed-out team

Course Outline

1. Roles and Responsibilities of a Project Manager

• Communication and human resources knowledge areas
• Role of the project manager and key stakeholders
• Politics and protecting your project

2. Building an Effective Communication Plan

• Interpersonal communication methods
• Listening skills
• Balancing stakeholder interests
• Performance reporting

3. Setting Stakeholder Expectations and Matrix Management

• Strong and weak matrix organizations
• Role of the expeditor, coordinator, and project manager
• Negotiating for and keeping resources
• Setting stakeholder expectations and buy-in

4. Influencing and Negotiating Skills for Project Managers

• Power bases
• Influencing styles
• Types of negotiations
• Planning for a negotiation

5. Cross-cultural and Remote Teams

• The six successful project team processes
• Developing cultural competence
• Communicating across cultures
• Managing remote project teams

6. Leadership

• Popular theories
• Four styles of effective project leaders
• Applying the right style
• Leadership and decision making

7. Conflict on the Team

• The role of the project manager in conflict
• Signs, symptoms, and causes of conflict
• Five conflict resolution techniques
• Handling angry team members

8. Setting Stakeholder Priorities

• Conflicting priorities within and across projects
• Setting constraint priorities with stakeholders
• Resource conflicts and workload histograms
• Shifting corporate priorities and your project

9. Problem Solving and Decision Making

• Seven-step model
• Assumptions and facts
• Generating alternatives
• Planning for implementation

10. Motivation

• Popular theories
• Role of the project manager
• Create a motivating team environment

11. Delegation Skills for the Project Manager

• Why we don't delegate
• Advantages and disadvantages
• Delegating easy jobs
• Delegating challenging jobs

12. Running Effective Project Meetings

• Setting the purpose and tone
• Running brainstorming or planning meetings
• Difficult people in meetings
• Running remote team meetings

13. Stress and the Project Team

• Signs, symptoms, and causes of stress
• Seven stress keys
• Coping strategies
• Create your personal stress control checklist

Classroom Dates and Locations

Date

Location Details

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