This course is not currently offered by Global Knowledge. Information here is provided for reference only.

In this course, you will gain the fundamental knowledge of a RSA SecurID system deployment that assists you in responding to end users. You will cover RSA Authentication Manager and RSA SecurID authenticators, as well as how functions and controls are accessed in the administrative interface. Instructor demonstrations of operations relating to typical end user cases reinforce the steps that you can take to troubleshoot and assist your user population.

What You'll Learn

• High-level architecture and theory of operation of the RSA SecurID product suite
• Common authentication problem areas
• Perform common user assistance tasks
• Use the RSA Credential Manager and user self-service capabilities

Who Needs to Attend

Help desk representatives who need to assist and support RSA SecurID users

Prerequisites

General familiarity with system administration functions

Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

• RSA SecurID Certified Administrator Certification

Course Outline

1. RSA SecurID System

• RSA SecurID and RSA Authentication Manager System Components
• Authentication Process and Data Flow

2. Authentication Problem Areas

• Identifying and Isolating User Problems
• Common User Errors
• User vs. Agent vs. Server Problems

3. System Configurations

• Organizational Structures
  • Users, Groups, Security Domains, and Identity Sources
• Authentication Options and Policies

4. Authenticator Operations

• Hardware Tokens
• Software Tokens
• On-Demand Codes
• Emergency and Temporary Codes

5. Monitors and Reports

• Using the Authentication Monitor
• Generating Reports to Track and User Activity

6. User Troubleshooting

• Troubleshooting Procedures
• Security Considerations

7. Credential Manager: Self-Service Console

• User Self-Service Functions
• Credential Manager Provisioning FlowTroubleshooting User Self-Service Problems

Labs

This course includes demonstrations of common operations to reinforce the lecture content.