AMA2248 Management Skills for New Supervisors

Embracing Your New Role and Expectations

• What your boss, employees, peers and senior management expect from you in your supervisory role
• Four basic management functions: planning, organizing, communicating, monitoring

Managing a Diverse Workforce

• Diversity issues and how they affect you, your work unit and your company
• Understand the Americans with Disabilities Act (ADA), hostile environment and other key laws and legal terms relevant to your supervisory position

Filling Your Communication Skills Toolbox

• Advantages and disadvantages of one-way and two-way communication and when to use each
• Capitalize on the benefits of email
• Demonstrate paraphrasing to check for content understanding
• Experience the impact of nonverbal communication
• How to ask questions that get the answers you really need

Coaching for High Quality Performance

• How to give and receive criticism constructively
• Learn to minimize defensiveness in yourself and others
• Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

• Establish the essentials of a motivating environment
• Demonstrate rules for reinforcing productive behavior

Taking Delegation, Performance and Team Development to the Next Level of Excellence

• Use delegation as a motivational tool
• Develop a strategy for solving a current employee motivational problem

Managing Performance Appraisals

• Understand your company’s appraisal system
• Record keeping and compliance issues
• Write a performance appraisal document
• Conduct an effective performance appraisal meeting

Managing Time Effectively

• Key principles of effective time management
• Share time management best practices
• Five stages of managing meetings

Planning for Continuing Growth

• Select and prioritize your own next steps
• Develop an action plan for continuing professional development