In this three-day, hands-on course, you will explore, in depth, troubleshooting on Mac OS X. Through a combination of lecture and hands-on case study exercises that provide practical real-world experience, you will get a tour of the breadth of functionality of Mac OS X and learn the best methods for effectively supporting users of Mac OS X systems.

What You'll Learn

• The troubleshooting process and how to become more efficient with available tools and resources
• Mac OS X v10.7 features in depth, including how to find additional information
• How to prepare for Apple Certified Support Professional certification

Who Needs to Attend

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users, such as teachers and technology specialists who manage classroom networks or computer labs, who manage networks of computers running Mac OS X

Prerequisites

• Introduction to Mac OS X v10.7 (Lion 100) (recommended but not mandatory)
• Basic Mac OS X knowledge
• Basic troubleshooting experience

• Introduction to Mac OS X v10.7 (Lion 100)

Follow-On Courses

• Mac OS X Server Essentials v10.7 (Lion 201)

Course Outline

1. Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful installation, configure OS X Lion with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem

2. User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault

3. File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management

4. Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e., resource forks and packages), Spotlight, file archives, disk images, archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine

5. Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp

6. Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements

7. Network Services

Connecting to common network resources, network users' accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues, enabling network services on an OS X Lion client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

8. Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

9. System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items