See our CIPT1 or ACUCW1 courses for training on Cisco Unified Communications Manager (CUCM) configuration.

In this exclusive course, you will focus on administering and configuring a fully functional Cisco Unified Communications Manager Express (CUCME) environment. You'll perform adds, moves, and changes and configure a full dial plan to the Public Switched Telephone Network (PSTN), and you'll work with Cisco Unity Express (CUE) Voice Mail and Unity Express Auto Attendant. You will also add phones to the system, configure telephony features, and learn to troubleshoot common problems.

No other Cisco training provider matches our ACUCMX hands-on labs, which include:

• A real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs
• Various traditional telephony connections such as FXS, FXO, E&M, T1 (CAS and PRI), and E1 (CAS and PRI)
• Administering the CUCME via command line interface (CLI), graphical user interface (GUI), and/or Cisco Configuration Professional
• Telephony features such as paging, pickup groups, and Music on Hold

What You'll Learn

• Basics of CUCME and CUE
• Key features and benefits
• Supported platforms
• Licensing
• CUCME operation
• CUCME endpoints and their requirements
• CUCME configuration
• SCCP phone templates
• Call flows, Call legs, dial peers, and PSTN dial plans
• CUE configuration
• CUE AutoAttendant
• CUE Script Editor

Who Needs to Attend

• CUCME and Unity Express administrators
• Network engineers, architects, and support staff who:
  • Maintain and configure CUCME and CUE
  • Are considering various methodologies to administer CUCME and CUE
  • Require a fundamental understanding of the issues and solutions related to administering CUCME and CUE

Prerequisites

• Working knowledge of fundamental terms and concepts of voice networking, including stations, PSTN, and telephony trunking such as PRI
• Basic telephony configuration skills
• Familiarity with Cisco VoIP technologies
• Knowledge of traditional PSTN operations and technologies

Follow-On Courses

• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
• ICOMM - Introducing Cisco Voice and UC Administration v8.0

Why Global Knowledge?

Our unique, real-world ACUCMX lab environment allows you to build and test a sophisticated IP telephony network that you can use as a template for a real deployment. You'll experience real-world connections to PBXs, Key Telephone Systems (KTS), and the PSTN. You will configure your CUCME equipment to connect to our public dial plan network, using various dial plan patterns, and demonstrating what you learn in class.

Our voice network labs use the latest hardware and software:

• Cisco's new ISR 2811 routers throughout the network
• Recent stable IOS release: 15.0(2)
  • CUCME
  • Cisco SCCP IP phones
  • Third-party SIP phones
  • Every router has 2xFXS, 2xFXO, 2xT1 ports (PRI and T1-CAS), and serial ports for WAN connectivity

All of our IP telephony courses provide a simulated PSTN:

• Every pod has internal and external phones
• Real-world dial plan including:
  • 911
  • 3-digit service codes: 411, 511, etc.
  • 7-digit local numbers: 681-1901
  • 10-digit local numbers: 416-681-1901
  • 11-digit long distance numbers: 1-733-802-1901
  • International numbers: 011441902
• You will configure and test all dial peers as appropriate

And just like in a real network:

• The same simulated PSTN is accessible through both PRI and FXO ports
• The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
• Different area codes are deployed at all sites (two per cluster)
• You will configure gateway connections to simulated PBX systems

Course Outline

1. CUCME

• CUCME Key Features and Benefits
• CUCME Supported Platforms
• CUCME Operation

2. CUCME Endpoint Requirements

• Overview of CUCME Endpoints
• Identifying CUCME Endpoint Requirements
• Power over Ethernet
• VLAN Infrastructure
• IP Addressing and DHCP
• Network Time Protocol
• Endpoint Firmware and Configuration
• Setting up CUCME in SCCP Environment

3. Configuring CUCME Endpoints

• Directory Numbers and Phones in CUCME
• Creating Directory Numbers for SCCP Phones
• Configuring SCCP Phone-Type Templates
• Creating SCCP Phones

4. Call Flows and Call Legs

• Examining Gateway Call Routing and Call Legs
• Defining Dial Plans
• Endpoint Addressing
• Call Routing and Path Selection
• PSTN Dial Plan Requirements
• ISDN Dial Plan Requirements

5. CUE Implementation in CUCME Environment

• CUE Overview
• Integrating CUE with CUCME

6. Configuring the CUE System

Labs

Lab 1: Topology and Deployment

• Deploy the lab equipment and make necessary connections

Lab 2: Lab Familiarity

• Explore the interfaces on the CUCME router
• Explore the lab topology

Lab 3: Configure VLAN_DHCP_NTP

• Configure VLANs for IP Phone support
• Configure DHCP for IP addressing of IP phones
• Configure NTP for correct time and date display on IP phones

Lab 4: Explore Cisco Configuration Professional (CCP)

• Use CCP to discover your router
• Use CCP to explore your router hardware
• Use CCP to explore configuration options

Lab 5: CUCME Configuration

• Configure initial CUCME parameters using CLI
• Set up telephony parameters
• Ensure correct firmware is accessible for IP phones

Lab 6: Endpoints

• Configure IP phones
• Configure and assign directory numbers to IP phones

Lab 7: GUI

• Explore CUCME GUI

Lab 8: Dial Plan Lab 1: VoIP Dial Peers

• Configure dial peers to allow VoIP dialing to other pods

Lab 9: Dial Plan Lab 2: PSTN Dial Peers

• Configure dial peers to allow dialing
  • 911
  • 411, 511, 611
  • 7-digit local
  • 10-digit local
  • 11-digit long distance
  • Variable-length international

Lab 10: Dial Plan Lab 3: Path Selection

• Configure alternate path dialing for 911 on a backup trunk

Lab 11: Common Phone Features

• Configure and explore telephony features
  • Music on hold
  • Transfer rules
  • Call Forward
  • Call Park
  • Intercoms
  • Paging groups
  • Call pickup groups
  • Call blocking
  • Directory services

Lab 12: System Management

• Configure a syslog server to capture system messages
• Configure gateway accounting to capture call events
• Configure billing support

Lab 13: Configuring Unity Express

• Configure CUCME for CUE integration
• Initialize CUE
• Set up CUE GUI
• Configure user voice mail boxes

Lab 14: Mailboxes and AutoAttendant

• Initialize user voice mail boxes
• Enable the default AutoAttendant
• Customize the default AutoAttendant

Lab 15: Unity Express Editor

• Record custom prompts for a custom AutoAttendant
• Configure a customized AutoAttendant