In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement and administer Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also explore the various administration tools and reports available in Cisco Unity Connection.

What You'll Learn

• Cisco Unity Connection design and platform overlays
• Deployment models and integration options
• Digital networking and Voice Profile for Internet Messaging (VPIM)
• Installation process
• Verify the proper installation and integration
• Configure digital networking
• Concepts, function, and features of PBX IP Media Gateway (PIMG) and T1 Media Gateway (TIMG)
• Features and configuration of fax integration
• SpeechView and Live Record features
• Purpose and function of the Cisco Object Backup and Restore Application Suite (COBRAS)
• Features, function, and configuration of the Real-Time Monitoring Tool (RTMT)
• Navigate Cisco Unity Connection Administration
• Call handlers, users, and call flow
• How to add users and contacts
• Implement the dial plan
• Various user features
• Design and build an audiotext application

Who Needs to Attend

• IT support personnel responsible for implementation and integration of Cisco Unity Connection v8.0 servers
• Help Desk support staff who will be installing and supporting Cisco Unity Connection v8.0 systems
• Networking staff interested in Cisco Unity Connection voice mail installation and integration

Prerequisites

• Basic understanding of voice mail systems
• Knowledge of PBX operation or Cisco Unified Communications Manager
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies

Follow-On Courses

There are no follow-ons for this course.

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

• Cisco Unity Support Specialist

Course Outline

1. Introduction to Cisco Unity Connection

• Integration
• Deployment Models
• Licensing for Unity Connection
• Navigating Cisco Unity Connection
• Call Handlers, Users, and Call Flow

2. Installing and Integrating Cisco Unity Connection

• Pre- and Post-Installation Steps
• Integrating Cisco Unity Connection

3. Digital Networking

• Joining Servers to a Digital Network
• Post-Networking Tasks

4. VPIM Networking

• VPIM
• Configuring VPIM Locations and Contacts
• Customizing VPIM Features

5. Advanced Integration Concepts

• PIMG/TIMG Integration
• Fax Server Integration
• Live Record Feature
• SpeechView

6. Cisco Unity Connection User Operation

• COBRAS
• Cisco Unified RTMT and SNMP

7. Configuring Users and Contacts

• Users and Contacts
• Managing Multiple Users

8. Implementing Features

• Implementing the Dial Plan
• User Features
• Accessing Voice Messaging and User Features
• Managing Distribution Lists

9. Using Cisco Unity Connection Applications, Tools, and Reports

• Designing an Audiotext Application
• Cisco Unity Connection Tools and Reports
• Using the Disaster Recovery System

Labs

Lab 1: Topology and Deployment

Lab 2: Load CUCM Base Configuration

Lab 3: Load Phones

Lab 4: Configuring Unity Connection for Integration

Lab 5: Enhanced - Configuring CUCM for Integration with Unity Connection

Lab 6: Add Users and Test Integration

Lab 7: Implementing Digital Networking

Lab 8: Managing Cross-Server Login and Transfers

Lab 9: Implementing VPIM Networking

Lab 10: Live Record

Lab 11: SpeechView

Lab 12: Enhanced - Migration: COBRAS

Lab 13: Real Time Monitoring Tool

Lab 14: Managing Cisco Unity Connection Disaster Recovery

Lab 15: Exclusive - Subscriber Installation

Lab 16: Opening Greeting

Lab 17: Class of Service and Roles

Lab 18: Schedule

Lab 19: Add Voice Mail Users and Contacts

Lab 20: Bulk Administration and Edit Tools

Lab 21: Adding Unity Connection Subscribers via CUCM

Lab 22: Adding Unity Connection Subscribers via LDAP

Lab 23: Dial Plan: Partitions and Calling Search Spaces

Lab 24: Configuring Basic User Features

Lab 25: Configuring Integrated Messaging and User Features

Lab 26: Enhanced - Interview and Call Handlers

Lab 27: Exclusive - Greetings and Broadcast Administrators

Lab 28: Unity Connection Tools and Reports

Lab 29: Disaster Recovery System