Avaya Aura™ Contact Center Engineering (3612)

Virtual Classroom e-Learning

Also available via

Who Needs to Attend

Sales engineers who have one to two years of voice experience and who support multimedia applications
Anyone requiring an understanding of the Contact Center features, benefits, and requirements

Prerequisites

Ability to navigate the Enterprise Configuration tool online version

Follow-On Courses

There are no follow-ons for this course.

In this course designed for experienced sales engineers, you will learn how to maximize tools and resources to configure new systems and perform upgrades using the most common Avaya Aura Contact Center applications. In real-world case studies, you will use engineering guidelines and practice configurations for cost-effective solutions using single and multiple applications. You will also examine and compare the Avaya Aura Contact Center applications.

What You'll Learn

Contact Center Manager features and benefits, architecture and components, and capacity and licensing rules
Multimedia contact types and requirements
Outbound Dialing contact campaigns and reporting capabilities
Functionality of the Communication Control Toolkit
Multimedia server features, architecture and components, and capacity and licensing requirements
Avaya Aura Contact Center system requirements including co-resident configurations, capacities, supported upgrades, and engineering tools
High Availability offering, including Campus redundancy and Geographic redundancy capabilities, switchover times, and engineering guidelines
Contact Center Networking feature, including the role of the Network Control Center, Network Skill-Based Routing, and engineering guidelines