In this course that prepares you for the Cisco TSHOOT exam (#642-832), you will gain the skills needed to maintain your complex network environments and diagnose and resolve network problems quickly and effectively. You will learn to troubleshoot and maintain particular technologies, and you will learn procedural and organizational aspects of the troubleshooting and maintenance processes.

You will practice skills and reinforce concepts by putting them to use in a controlled environment. In fact, you'll spend half the course performing hands-on work with trouble tickets. By the end of the course, you will have developed a set of tools and best practices that you can take back to your organization.

The TSHOOT exam is different from most. Instead of a multiple-choice format, 36 of your questions will relate to a given problem scenario. Included with this course is our exclusive exam prep guide with a detailed explanation of the unique TSHOOT test format, along with 12 sample problem scenarios with three questions each to help you prepare.

A Global Knowledge Exclusive: Bonus Lab Credits

You'll receive 10 extra e-Lab credits (good for 30 days) to review a topic after class, refine your skills, or get in extra practice-whatever lab activities complete your training.

What You'll Learn

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Maintenance procedures and fault resolution in switching- and routing-based environments
• Maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Who Needs to Attend

• Network engineers
• Network operations center (NOC) technical support personnel
• Help desk technicians
• Anyone who wants to improve their skills maintaining and troubleshooting complex Cisco IP networks

Prerequisites

An understanding of internetworking technologies and the ability to perform basic configuration of Cisco routers, including practical experience installing, operating, and maintaining Cisco routers and switches in an enterprise environment.

Courses that provide the required background:

• ROUTE - Implementing Cisco IP Routing v1.0
• SWITCH - Implementing Cisco IP Switched Networks v1.0

Follow-On Courses

• CIERS1 - CCIE 360 R&S Prep Boot Camp 1
• CIERS2 - CCIE 360 R&S Prep Boot Camp 2

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

• CCNP - Cisco Certified Network Professional

Course Outline

1. Maintenance Planning

• Maintenance Methodologies
  • Models
  • Procedures
  • Supporting Tools
• Maintenance Processes and Procedures
  • Essential Network Maintenance Tasks
  • Maintenance Planning
  • Change Control
  • Documentation
  • Disaster Recovery
  • Network Monitoring and Performance Measurement
• Tools, Applications, and Resources
  • Fundamental Tools
  • Documentation Tools
  • Disaster Recovery Tools
  • Network Monitoring Tools
  • Performance Measurement Tools

2. Planning Troubleshooting Processes

• Troubleshooting Methodologies
  • Troubleshooting Principles
  • Structured Network Troubleshooting
  • Common Troubleshooting Approaches
• Planning and Implementing Troubleshooting Procedures
  • Network Troubleshooting Procedures
  • Reporting, Defining, and Assigning Problems
  • Gathering Relevant Information
  • Analyzing Gathered Information
  • Proposing and Eliminating Problem Causes
  • Proposing Hypotheses
  • Testing and Verifying a Proposed Hypothesis
  • Wrapping Up the Process
• Integrating Troubleshooting into the Network Maintenance Process
  • Documentation
  • Creating a Baseline
  • Communication
  • Change Control

3. Maintenance and Troubleshooting Tools and Applications

• Assembling a Basic Diagnostic Toolkit
  • Selecting and Filtering Information
  • Connection Testing
  • Hardware Diagnostics
• Specialized Tools
  • Troubleshooting and Supporting Tools
  • Traffic Capturing
  • Statistics Gathering and Traffic Accounting
  • Notification

4. Troubleshooting Campus Switching-Based Solutions

• VLANs
  • LAN Switching Operation
  • Switch Data Structures
• Spanning Tree and Rapid Spanning Tree
  • Analyzing the Topology
  • Spanning Tree Failures
  • EtherChannel Operation
• Switched Virtual Interfaces and Inter-VLAN Routing
  • Inter-VLAN Routing and Multilayer Switching
  • Switched Virtual Interfaces and Routed Ports
• FHRPs
  • Using HSRP for First-Hop Redundancy
  • Verifying HSRP Operation
  • Using VRRP and GLBP as Alternatives to HSRP
• Switch Performance Problems
  • Physical and Data Link Layer Problems
  • TCAM Problems
  • High CPU Load on Switches
• Additional Campus Switching Technologies (via E-Learning)

5. Troubleshooting Routing-Based Solutions

• Network Layer Connectivity
  • Layer 3 Connectivity Overview
  • Layer 3 Data Structures
  • Layer 3 to Layer 2 Mapping
• EIGRP
  • Data Structures
  • Information Flow
  • Cisco IOS EIGRP Commands
• OSPF
  • Data Structures
  • Information Flow Inside an Area
  • Information Flow from Area to Area
• Route Redistribution
  • Process
  • Verifying Redistribution
• BGP
  • Data Structures
  • Routing Information Flow
  • Cisco IOS Commands
• Router Performance Problems
  • High CPU
  • Cisco IOS Switching Paths
  • Router Memory Issues
• Troubleshooting NAT and DHCP (via E-Learning)

6. Network Security Solutions

• Troubleshooting Security Features
  • Network and Device Security
• Security Features Review
  • Troubleshooting Transport Layer Problems
  • Cisco IOS Firewall
  • Authentication, Authorization, and Accounting
• Additional Security Troubleshooting (via E-Learning)

7. Integrated, Complex Enterprise Networks

Labs

Lab 1: Lab Access

Lab 2: Introduction to Troubleshooting

Identify the key procedural aspects of a troubleshooting process.

Lab 3: Maintenance and Troubleshooting Tools

Learn the key aspects of the baseline design and implementation of the lab network.

Lab 4: Layer 2 Connectivity and Spanning Tree

Diagnose and resolve Layer 2 connectivity problems.

Lab 5: Layer 3 Switching and First-Hop Redundancy

Diagnose and resolve problems involving multilayer switching and FHRPs.

Lab 6: Layer 3 Connectivity and EIGRP

Diagnose and resolve IP routing and EIGRP-related problems.

Lab 7: OSPF and Route Redistribution

Diagnose and resolve problems related to OSPF and route redistribution.

Lab 8: Border Gateway Protocol

Diagnose and resolve problems related to BGP.

Lab 9: Router Performance

Diagnose and resolve performance problems involving high CPU and memory utilization.

Lab 10: Introduction to Network Security

Diagnose and resolve problems related to access lists and authentication.

Lab 11: Cisco IOS Security Features

Diagnose and resolve problems related to access lists and authentication.

Lab 12: Troubleshooting Complex Environments

Diagnose and resolve network problems in a complex environment.