This course is not currently offered by Global Knowledge. Information here is provided for reference only.

CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. Our A+ Boot Camp courseware has received CompTIA Authorized Quality Curriculum (CAQC) approval. The CompTIA CAQC symbol assures you that all test objectives are covered in the training material.

CompTIA's A+ certification is an international vendor-neutral certification that requires you to pass two exams: CompTIA A+ Essentials Exam 220-701 and Practical Application Exam 220-702.

A full-service solution from test preparation to full examination can be supported with the following components:

• A+ Study Guide
• A+ pre- and post-assessment test questions
• Reading plan, comprehension exercises, and study digest
• Certification Coach available live 24x7
• Voucher for each A+ exam
• Proctored testing on-site

On-site proctored certification testing extends this course to six days. This course is one component of our 8570.1 Training Solution that also includes assessments, certification preparation and program management, post training, 8570 compliancy tracking and reporting, and continuing education. Learn more about our 8570 training solution or contact us at 1-888-DOD-8570.

What You'll Learn

• Prepare for the 2009 edition A+ certification
• Personal computer components
• Preventative maintenance
• Operating system technologies
• Communicate with customers in a professional manner
• Computer hardware and peripherals
• Network connections
• Laptop and portable computing device components
• Support printers and scanners
• Secure personal computers

Who Needs to Attend

Individuals seeking CompTIA A+ Certification (2009 Edition)

Prerequisites

• End-user skills with Windows-based personal computers
• Basic knowledge of computing concepts

Follow-On Courses

• Network+ Boot Camp for the Federal 8570 Program (N10-005)

Course Outline

1. Troubleshooting Methodology

• Troubleshooting stages
• Professionalism

2. Operating Systems

• Operating system fundamentals
• Directory management
• File management
• File and folder permissions

3. Electricity and Power Supplies

• Electrical safety
• Power supplies
• Power supply troubleshooting

4. CPUs and Motherboards

• Central processing units
• Cooling techniques
• Motherboards
• Motherboard and CPU troubleshooting

5. The Basic Input/Output System

• The BIOS and CMOS
• The POST and boot processes

6. Memory Systems

• Memory
• Memory packaging
• Memory installation
• Memory monitoring
• Memory troubleshooting

7. Bus Structures

• Buses
• The PCI bus

8. Expansion Cards

• Video cards
• Sound cards
• Internal modems
• Expansion card troubleshooting

9. Peripheral Connection Types

• Serial and parallel connections
• PS/2 connections
• USB connections
• FireWire connections
• Multimedia connections
• Port, cable, and connector troubleshooting

10. Data Storage Devices

• Drive adapters
• Hard drives
• Optical drives
• Removable storage devices
• Drive maintenance
• Storage device troubleshooting

11. Video Output and Image Input Devices

• Monitors
• Cameras

12. Printers

• Printing technologies
• Printer installation
• Printer optimization and maintenance
• Printer troubleshooting

13. Connecting Computers

• Networking concepts
• Wired network connections
• Basic internetworking devices

14. Networking Computers

• Addressing
• Client configuration

15. Network Troubleshooting

• Troubleshooting basics
• Troubleshooting the network

16. Portable Computers

• Notebook computers
• Configuration
• Component replacement
• Notebook issues

17. Windows Management

• System management
• Task Scheduler
• Resource management
• Remote management

18. Windows Monitoring

• System monitoring
• System performance
• Backup and restore

19. Operating System Troubleshooting

• Windows startup
• System troubleshooting

20. Security

• Operating system security
• Windows Encrypting File System
• Security hardware
• Common security threats
• The human aspects of security

21. Windows Installation and Upgrades

• Windows installation
• Upgrades

22. Safety and Maintenance

• Safety and hazards
• Computer maintenance
• Safe work practices
• Disposing of computer equipment

23. Practices, Quizzes, and Examination Preparation

• CompTIA A+ exam objectives
• Exam structure
• Daily practice and quizzes