CUCiMOC - Cisco UC Integration for MOC v1.0

On-Site Learning

Who Needs to Attend

Presales engineers and system engineers who are responsible for the design and deployment of Cisco Unified Communications solutions in a Microsoft environment

Prerequisites

Understanding of Cisco Unified Communications Manager deployments
Basic understanding of Microsoft Active Directory

Follow-On Courses

There are no follow-ons for this course.

Cisco Course v1.0

In this two-day course, you will prepare for directly integrating Microsoft Office Communicator (MOC) with Cisco Unified Communications Manager (CUCM). You will explore and compare Microsoft and Cisco Unified Communications (UC) solutions in term of components, architecture, and advantages, and you will examine the earlier integration option between the two solutions via Cisco Unified Presence Server (CUPS). Finally, you will focus on the new approach of connecting MOC directly with a Cisco Unified Communications solution via CUCiMOC application.

What You'll Learn

Compare Microsoft and Cisco UC solutions in terms of architecture, components, and strength
Various Cisco UC and Microsoft UC integration options
CUCiMOC and its features, architecture, and requirements
Configure both Microsoft UC and Cisco UC solutions for integration
Install and configure CUCiMOC and test its features

Course Outline

1. Overview

Exploring Native Cisco UC Presence Solutions
- Native CUCM Presence (BLF Speed Dial and Call List Presence)
- CUCM, CUPS, and CUPC
Exploring Cisco UC Solutions with Microsoft Integration Options
- Dual-Forking Approach (CUCM, CUPS, OCS, MOC)
- Direct Approach (CUCM, OCS, CUCiMOC)
Evaluating Cisco UC and Microsoft Integration Options
CUCiMOC and Its Features
CUCiMOC Design and Solution Architecture
Server and Desktop Requirements
Deployment Strategies:
- Using Batch Files
- Using Microsoft Group Policies
- Using Third-Party Software
Planning to Install CUCiMOC

2. Deployment of CUCiMOC

Configuring Active Directory Server and OCS Server for CUCiMOC
Configuring CUCM Server for CUCiMOC
Configuring Clients for CUCiMOC
Installing CUCiMOC
- Using Batch Files
- Using Group Policies
CUCiMOC Dial Plan
- E.164 Format
- Non-E.164 Format
Using Dial Rules
Using OCS Normalization Rules

3. Exploring CUCiMOC Features

Outgoing and Incoming Calls
Phone Presence Information for MOC Contacts
View Recent Phone Activities
Call Control Features (Hold, Transfer, Park, Merge, Send IM from a Call, etc.)
Call Display Features
Status and Error Reporting
Conversation History and Integration with Microsoft Outlook
CUCiMOC Desktop Integration (Click-to-Call from MS Office Suite, Dial from Clipboard)
Using CUCiMOC with Cisco Unified Mobility (Transfer and Hand-Off Feature)