This course is not currently offered by Global Knowledge. Information here is provided for reference only.

In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also examine the features available for Cisco Unity Connection using both the GUI and command-line interface (CLI).

What You'll Learn

• Review Cisco Unity Connection basics
• Install Cisco Unity Connection
• Integrate, troubleshoot, and monitor Cisco Unity Connection
• Migrate from Cisco Unity to Cisco Unity Connection
• Configure Cisco Unity Connection global system operating parameters
• Configure Cisco Unity Connection User and Group operation

Who Needs to Attend

The primary audience for this course is an IT staff member of a small or medium-sized business and Cisco Partners who will be supporting Cisco Unity Connection.

Prerequisites

• Working knowledge of LANs, WANs, and IP switching and routing
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies

• ICND1 - Interconnecting Cisco Network Devices 1

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Cisco Unity Connection Basics

• Supported Platforms for Cisco Unity Connection
• Deployment Models for Cisco Unity Connection
• Licensing for Cisco Unity Connection
• Integration Options for Cisco Unity Connection

2. Installation of Cisco Unity Connection

• Gathering and Verifying Installation Information
• Installing Cisco Unity Connection
• Initializing Cisco Unity Connection Services
• Setting Up Administrator Workstations
• Installing a Second Node to Initiate Active-Active Redundancy

3. Integrating, Troubleshooting, and Monitoring Cisco Unity Connection

• Implementing Dial Plans
• Managing Call Routing
• Managing System Settings
• Integrating the Phone System
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
• Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
• Implementing Redundancy and Networking
• Managing Disaster Recovery for Cisco Unity Connection Data

4. Migration to Cisco Unity Connection Using COBRAS

• Features and Functions of the COBRAS Tools
• Operating the COBRAS Tool

5. Configuration of Cisco Unity Connection Global System Operating Parameters

• Incoming and Outgoing Call Flows
• Setting Up User Workstations
• Implementing the Dial Plan
• Managing Templates
• Managing Classes of Service
• Managing Message Storage and Networking
• Managing System Settings

6. Configuration of Cisco Unity Connection User Operation

• Managing Individual Users
• Managing Multiple Users
• Managing Distribution Lists
• Implementing Secure Messaging and Cisco Unity VMO
• Audiotext Application Design Process

Labs

Lab 1: Topology and Deployment

Lab 2: Enhanced - Load CUCM Base Configuration

Lab 3: Enhanced - Load Phones

Lab 4: Configuring Unity Connection for Integration

Lab 5: Configuring CUCM for Integration with Unity Connection

Lab 6: Real-Time Monitoring Tool

Lab 7: Disaster Recovery

Lab 8: Enhanced - Class of Service and Roles

Lab 9: System Settings

Lab 10: Schedules

Lab 11: Add Voice Mail Users

Lab 12: Bulk Administration and Edit Tools

Lab 13: Import from CUCM

Lab 14: Import from Microsoft Active Directory

Lab 15: Personal Communications Assistant

Lab 16: Opening Greeting

Lab 17: Enhanced - Interview Handlers

Lab 18: Exclusive - Greetings and Broadcast Administrator

Lab 19: Dial Plan: Partitions and Calling Search Spaces (Optional)

Lab 20: Cisco Unity Connection Reports

Lab 21: Enhanced - Migration: COBRAS

Lab 22: Subscriber Installation