This course is not currently offered by Global Knowledge. Information here is provided for reference only.

This course is designed to provide you with the knowledge to administer and manage Cisco Unity Connection release 7.0.

What You'll Learn

• Review Cisco Unity Connection basics
• Configure Cisco Unity Connection users manually and through CUCM and LDAP integration and the Bulk Edit tool
• Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers
• Deploy and use the Greetings and Broadcast administration tools
• Understand the use of partitions and calling search spaces to implement a dial plan
• Investigate the reporting capabilities of Unity Connection

Who Needs to Attend

End-user system administrators: Those responsible for day-to-day management of corporate messaging systems administering Cisco Unity Connection.

Prerequisites

There are no prerequisites for this course.

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Cisco Unity Connection Overview

• Introducing Cisco Unity Connection

2. Cisco Unity Connection Basics

• Integration Options for Unity Connection
  • Integration Capabilities for Unity ConnectionExtended Integration Options and Features
  • VPIM Networking

3. Integrating Cisco Unity Connection

• Integrating the Phone System
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager Express

4. Configuring Cisco Unity Connection Global System Operating Parameters

• Managing Class of Service
  • Features controlled by the Class of Service definitions
  • Add, modify, and delete Classes of Service

5. Configuring Cisco Unity Connection User Operation

• Managing Individual Users
  • Find individual users
  • Edit user basics
  • Configure password settings
  • Reset user passwords
  • Assign additional roles
  • Configure user MWI settings
  • Configure user transfer rules
  • Manage message settings
  • Configure call input
  • Edit and review mailbox settings, quotas, and status
  • Configure the playback message settings
  • Configure the send message settings
  • Edit message actions
  • Configure notification devices
  • Configure alternate extensions
  • Configure alternate names
  • Creating private distribution lists
  • Editing external service accounts
  • Editing SNMP proxy addresses

6. Configuring Cisco Unity Connection Global System Operating Parameters

• Reviewing and Managing Message Storage
  • Managing Templates
    • Features controlled by user and call-handler templates
    • Add, modify, and delete user templates
    • Add, modify, and delete call-handler templates
• Managing Multiple Users
  • Operate the Bulk Edit tool
  • Create new users using the Bulk Administration Tool

7. Integrating Cisco Unity Connection for User Management

• Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
  • Import and maintain users through Cisco Unified Communications Manager
  • Import and maintain users through Microsoft Active Directory

8. Configuring Cisco Unity Connection User Operation

• Managing Distribution Lists
  • Default system distribution lists and the operating parameters of private distribution lists
  • Add, modify and delete system distribution lists
  • Add, modify and delete private distribution lists

9. Configuring Cisco Unity Connection Global System Operating Parameters

• Setting Up User Workstations
  • Workstation requirements
  • Access Cisco Personal Communications Assistant (PCA)
• Reviewing the Incoming and Outgoing Call Flows
  • Review incoming call flows
  • Review outgoing call sources and call flows

10. Configuring Cisco Unity Connection

• Managing System Settings
  • Managing handlers
  • Managing system call handlers
  • Managing directory call handlers
  • Managing interview call handlers
  • Managing conversations

11. Configuring Cisco Unity Connection User Operation

• Reviewing the Audiotext Application Design Process
  • Analyzing Audiotext requirements
  • Defining the Audiotext application components and actions

12. Integrating, Troubleshooting, and Monitoring Cisco Unity Connection

• Implementing Dial Plans
  • Review the dial plan components and their purpose
  • Add, modify, and delete partitions
  • Add, modify, and delete search spaces
• Managing Call Routing
  • Implementing Call Routing
  • Managing direct incoming call routing
  • Managing forwarded incoming call routing
• Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
  • Reviewing cluster management
  • Verifying feature service activation and obtaining serviceability reports
  • Viewing filtered alarms
  • Configuring SNMP support

Labs

Lab 1: Topology and Deployment

Lab 2: Configuring Unity Connection for Integration with CUCM

Lab 3: Class of Service and Roles

Lab 4: System Settings

Lab 5: Schedule

Lab 6: Add Voice Mail Users

Lab 7: Bulk Administration and Edit Tools

Lab 8: Adding Unity Connection Subscribers via CUCM

Lab 9: Adding Unity Connection Subscribers via LDAP

Lab 10: Cisco Personal Communications Assistant

Lab 11: Opening Greeting

Lab 12: Interview Handlers

Lab 13: Greetings and Broadcast Administrator

Lab 14: Dial Plan: Partitions and Calling Search Spaces

Lab 15: Cisco Unity Connection Reports

Lab 16: RTMT and the Port Status Monitor