ITIL Training - IT Infrastructure Library

How to Set Up Change and Release Management

Classroom Learning

Also available via

Virtual Classroom e-Learning

On-Site Learning

Who Needs to Attend

Anyone who has taken an ITIL Foundation course
Anyone responsible for an ITIL implementation
Problem Managers or anyone managing or supervising groups responsible for root cause analysis
IT Managers
Those who have taken ITIL Practitioner Change, Release, and Configuration Management or ITIL Practitioner Release and Control (IPRC) will find this course particularly relevant, as those courses are the theory and exam prep, and this course helps you put into practice what you learned for the exam

Prerequisites

ITIL v2 Foundation Exam Prep Boot Camp, ITIL v3 Foundation Exam Prep Boot Camp, or equivalent are suggested

Follow-On Courses

Other ITIL in Action courses
ITIL Intermediate courses

Project Management (PM01)

Learn how to take control over changes and releases to improve quality and success rates using ITIL good practices and practical real-world experience.

Change Management and Release Management are key components in any ITIL initiative. In fact, failed changes and releases are the number one cause of outages and customer dissatisfaction.

In this course, you'll learn to establish Change and Release Management processes, applying best practices that enable you to know how and when your organization should move new or changed hardware, software, or services into production without causing interruptions or generating incidents and problems. You'll benefit from a how-to approach with hands-on exercises that allow you to practice establishing policies and procedures that you can apply to your own organization.

What You'll Learn

How to develop your own ITIL-based Change Management and Release Management processes
Key considerations that can indicate success or failure
Specialized impact analysis techniques for evaluating changes
How to engage staff and the business to follow the new processes
Quality control methods

Course Outline

1. Establish purpose and objectives of Change Management and Release Management

Change Management
Release and Deployment Management

2. Identify supporting processes

Sources of changes
Implementing changes
Releasing and deploying hardware, software, and infrastructure

3. Determine roles within the processes

Key roles and responsibilities
Integration with business change processes
Working with and within project management

4. Establish methods to gauge your organization's capacity for change

Baselines of existing processes
Establishing metrics for success
Documenting performance

5. Define and deploy a Change Management policy

Training
Deployment
Initial support

6. Define and deploy a Release Management policy

Testing
Training
Deployment
Initial support
Role of the CMDB

7. Using Change and Release Management tools and templates

Types of tools
Common requirements

8. Establish criteria for success and assess the effectiveness of your Change and Release Management processes

Classroom Dates and Locations

Date	Location Details
Mar 22 - 24, 2010	Washington, DC	Register
Apr 19 - 21, 2010	New York, NY	Register
Apr 26 - 28, 2010	Chicago (Schaumburg), IL	Register
Jun 2 - 4, 2010	San Jose, CA	Register
Jul 7 - 9, 2010	Morristown, NJ	Register
Jul 26 - 28, 2010	Washington, DC	Register
Aug 16 - 18, 2010	Dallas, TX	Register