Why Global Knowledge?

We offer a unique, real-world Unified Communications lab environment that teaches you how to build a Voice over IP telephony network that includes internal dialing destinations as well as destinations on the PSTN. We have set ourselves apart from other Cisco training providers by enhancing our Unified Communications hands-on labs to include dialing to such destinations as 7-digit local, 10-digit local, 11-digit long distance, international, and 3-digit service codes such as 411 and 611. Our lecture and labs include advanced configuration of Cisco Unified CME, Unity Express for voice mail and AutoAttendant, Administration via TUI, and writing AutoAttendant custom scripts. We also include hands-on exercises with Cisco's Unified Messaging Gateway for VPIM networking. No other training company offers a unique, real-world lab solution like ours!

Our voice network labs use the latest hardware and software.

• Troubleshoot Cisco's new ISR routers: 2811s are used throughout the network
• Gain experience with recent stable IOS release: 12.4.15T
• Configure Cisco Unified CME
• Configure advanced Cisco Unified CME features
• Configure CUE advanced features
• Configure a custom AutoAttendant with Cisco Unity Express Editor
• Configure Cisco Unified CallConnector
• Configure Cisco Unified Messaging Gateway for VPIM
• Every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity

All of our IP telephony courses provide a simulated PSTN.

• Every pod has internal and external phones
• Build and test a real dial plan including:
  • 911
  • 3-digit service codes: 411, 511, etc.
  • 7-digit local numbers: 681-1901
  • 10-digit local numbers: 416-681-1901
  • 11-digit long distance numbers: 1-733-802-1901
  • International numbers: 011441902
  • Configure ports for correct caller-id

And just like in a real network:

• The same simulated PSTN is accessible through both PRI and FXO ports
• The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
• Different area codes are deployed at all sites (two per cluster)

Build and test a real Class of Service solution that allows or disallows:

• Internal dialing
• 911 and service code dialing
• Local dialing
• Long distance dialing
• International dialing
• Optional SIP phones

Configure Unity Express for Voice Mail:

• Configure voice mail pilot numbers
• Configure MWI on and off numbers
• Configure subscriber mailboxes
• Upgrade and install Unity Express software

Configure Unity Express for AutoAttendant:

• Record and upload announcement prompts
• Configure a Custom AutoAttendant with Cisco Unity Express Editor
• Focus on Unified Communications and router configuration, not endless rewiring of an ad hoc network!

Configure Cisco Unified Messaging Gateway:

• Configure your gateway for VPIM Networking and UMG Registration
• Configure the Unified Messaging Gateway to register the classroom gateways

What You'll Learn

• Key features and functionality of a Cisco IOS Unified Communications system
• Preparing Cisco Unified CME Installation
• Configuring SCCP Phones and features
• Configuring SIP Phones and features
• Call Setup and Digit Manipulation
• Class of Restriction
• Configuring Call Transfer
• Configuring After-Hours Support and Paging
• Feature Access Codes
• Embedded Call Center features
• Troubleshooting Cisco Unified CME
• Cisco Unified CME Extension Mobility
• Call Blocking and Toll Restriction
• Configuring Hunt Groups
• Configuring SCCP Telephony Application to support FXS Phones (STCAPP)
• Implementing Media Resources
• Conference Bridge configuration
• Transcoder configuration
• Configuring Music-On-Hold
• Features on Cisco Unified CallConnector
• Implementing the TAPI TSP on the desktop
• Configuring CallConnector Services
• Configuring Cisco Unified CallConnector Mobility Server
• Instant Messaging and Single Number Reach (SNR)
• Installing Unity Express Software for upgrades
• Configuring Unity Express for Voice Mail
• Unity Express Extended functionality
• Configuring a Custom AutoAttendant using Cisco Unity Express Editor (CUEEditor)
• Troubleshooting CUE
• Configuring VPIM
• Configuring Cisco Unified Messaging Gateway
• Troubleshooting techniques for IOS-based Unified Communications
• Troubleshooting tools for Cisco Unified CME
• Troubleshooting tools for CUE
• Troubleshooting tools for Cisco Unified Messaging Gateway

Course Outline

1. Review of Cisco Unified Communications Manager Express (Cisco Unified CME) Fundamentals

• Key Features of Cisco Unified CME and Cisco Unity Express (CUE)
• Prepare for the Cisco Unified CME Installation Process
• Configure SCCP IP Phones
• Configure SIP IP Phones
• Configure POTS Voice Ports and Dial Peers
• Call Setup Flows and Configuring Digit Manipulation
• Configure Class of Restriction

2. Configuration of Cisco Unified CME Features

• Configure SCCP Phone Features
• Configure Call Transfer
• Configure After-Hours Support and Paging
• Implement Feature Access Codes
• Built-in Call Center Features
• Troubleshoot Cisco Unified CME

3. Configuration of New Cisco Unified CME Features

• Configure SIP Phone Features
• Configure Cisco Unified Communications Manager Extension Mobility
• Configure Advanced Call Blocking and Toll Restriction
• Configure Voice Hunt Groups
• Configure the SCCP Telephony Control Application to Support Analog FXS Phones

4. Implement Media Resources

• Media Resources as Implemented in Cisco Unified CME
• Configure Conference Bridges
• Configure Transcoders
• Configure MOH

5. Implement Cisco Unified Call Connector and Cisco Unified Call Connector Mobility

• Features and Functionality of the Cisco Unified CallConnector
• Install Cisco Unified CME TSP to Support TAPI and Cisco Unified CallConnector on the PC
• Configure the Cisco Unified CME Router for Cisco Unified CallConnector Services
• Configure Cisco Unified CallConnector Mobility Server
• Instant Messaging Services and Configuring Single Number Reach Rules

6. CUE Voice Mail and AutoAttendant Configuration

• Configure CUE Integration with Cisco Unified CME by Using the CLI
• Configure CUE Users, Groups, and Voice Mailboxes
• Configure CUE Extended Functionality
• Configure CUE AutoAttendant
• Troubleshoot CUE

7. CUE VPIM Networking and Cisco Unified Messaging Gateway

• Configure CUE VPIM Networking
• Configure CUE Voice and Cisco Unified Messaging Gateway

8. Troubleshoot Cisco IOS Software-Based Unified Communications

• Review Troubleshooting Techniques for Cisco IOS Software-Based Unified Communications Express Environments
• Review Troubleshooting Tools for Cisco Unified CME
• Review Troubleshooting Tools for CUE
• Review Troubleshooting Tools for Cisco Unified Messaging Gateway
• Wrap Up the Course

Labs

Lab 1: Cisco IOS Unified Communications Express Deployment

• Set up the Lab Environment
• Set an Initial Configuration in Your Router
• Configure IP Addressing
• Become Familiar with Test Phones

Lab 2: Configure Network Settings for Unified Communications

• Set Up NTP
• Configure DHCP Pools
• Configure Voice VLANs
• Configure a Syslog Service

Lab 3: Configuring Cisco Unified CME

• Install the Cisco Unified CME Software into Flash Memory
• Configure TFTP Services
• Configure Telephony Service
• Configure Ephones and Ephone-dns
• Configure a SIP Softphone

Lab 4: Exclusive - Dial Plan Lab 1: Configure Caller ID and PSTN Destinations

• Configure Inbound Caller ID for FXO and PRI Ports
• Configure Translation Rules
• Configure Private Line Automatic Ringdown
• Configure T1 CAS Dial Peers to Connect to a Third-Party PBX
• Configure PRI Port Dial Peers to Reach PSTN Destinations

Lab 5: Dial Plan Lab 2: VoIP Dialing

• Configure VoIP Dial Peers to your Partner Pod
• Browse to your Phone to Investigate Operating Parameters

Lab 6: Dial Plan Lab 3: Digit Manipulation and Path Selection

• Configure Advanced Translation Rules and Profiles
• Configure Outgoing Caller ID
• Use Debug Tools to Examine Caller ID

Lab 7: Configure Class of Restriction

• Configure Class of Restriction Lists
• Apply Class of Restriction to Dial Peers to Control Costly Calls
• Apply Class of Restriction to ephone-dns

Lab 8: Communications Manager Express Phone Features

• Configure Call Transfer Restrictions and Limitations
• Configure Call Forward Restrictions and Limitations
• Configure the Call Park Feature
• Configure Customized Softkey Layouts
• Configure a Nondialable Intercom
• Configure a Dialable Intercom
• Configure Speakerphone Paging Groups
• Configure Call Pickup
• Configure Group Call Pickup
• Configure Feature Access Codes
• Configure Ephone Hunt Group
• Configure Embedded B-ACD Service
• Configure Call Blocking

Lab 9: Configure Advanced Features

• Configure Call Forward for SIP Phones
• Configure After-Hours Call Blocking
• Configure and Implement STCAPP for FXS Ports

Lab 10: Configuring Media Resources

• Configure a DSP Farm for Conferencing
• Configure Ad Hoc Conferencing
• Configure Meet-Me Conferencing
• Configure Transcoding
• Configure Music on Hold

Lab 11: Cisco Unified CallConnector

• Install the CallConnector Client on your Desktop
• Configure the Cisco TSP Client
• Configure Settings for CallConnector Client
• Understand the CallConnector Server and Mobility Server

Lab 12: Unity Express Installation and Configuration

• Configure Prerequisite Parameters on your CUE Router
• Configure MWI for SIP-Notify
• Configure Usernames, Passwords, and PINs
• Install the CUE Operating System Software
• Configure Unity Express SIP Triggers for Applications
• Configure Unity Express Subsystems
• Activate SIP and SCCP Message Buttons
• Configure Users and Voice Mail Boxes
• Configure IMAP Service for Integrated Messaging using E-Mail
• Configure VoiceView Express Service
• Configure LiveRecord Service to Record Calls
• Test All Configured Services

Lab 13: Exclusive - Configure and Operate the CME / CUE Graphical User Interface

• Install the GUI Files into Flash Memory
• Run the CME / CUE GUI in Internet Explorer

Lab 14: Exclusive - Configure AutoAttendant Using CUE Editor

• Customize the Default AutoAttendant
• Create and Record Custom Prompts for a Custom AutoAttendant
• Install the CUE Editor on the Desktop
• Create a Custom AutoAttendant using CUE Editor Scripts
• Investigate the Use of Cisco Editor Express for AutoAttendant

Lab 15: Configuring VPIM and Unified Messaging Gateway

• Configure VPIM Parameters on Unity Express
• Configure the Unified Messaging Gateway
• Send VPIM Messages to Other Pods

Lab 16: Configure Generic Call Filter Module

• Configure GCFM for Troubleshooting
• Run Debugs Against the GCFM
• Understand Dial Peer Selection Process

Lab 17: Exclusive - Securing the IP Phone (Optional)

• Secure Your Network Settings on the IP Phone
• Disable the PC Port on your IP Phones

Lab 18: Exclusive - Configuring FAX to E-Mail Operation (Optional)

• Configure On-Ramp FAX Capability on an FXO Port
• Receive FAX Transmissions in Microsoft Outlook

Classroom Dates and Locations

Date	Location Details
Feb 15 - 19, 2010	Morristown, NJ	Register
Mar 8 - 12, 2010	San Jose, CA	Register
Mar 15 - 19, 2010	Toronto, ON	Register
Mar 15 - 19, 2010	Washington, DC	Register
Apr 5 - 9, 2010	Chicago (Schaumburg), IL	Register
Apr 12 - 16, 2010	New York, NY	Register
Apr 19 - 23, 2010	Ottawa, ON	Register
Apr 26 - 30, 2010	Montreal, QC	Register
May 3 - 7, 2010	Atlanta, GA	Register
May 10 - 14, 2010	Dallas, TX	Register
Jun 7 - 11, 2010	Vancouver, BC	Register
Jun 7 - 11, 2010	Raleigh, NC	Register
Jun 21 - 25, 2010	San Jose, CA	Register
Jun 21 - 25, 2010	Toronto, ON	Register
Jul 19 - 23, 2010	Washington, DC	Register
Jul 26 - 30, 2010	Chicago (Schaumburg), IL	Register
Aug 9 - 13, 2010	New York, NY	Register
Aug 16 - 20, 2010	Morristown, NJ	Register
Sep 20 - 24, 2010	Dallas, TX	Register

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