ITIL® Service Capability: Planning, Protection, and Optimization
Who Needs to Attend
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Prerequisites
- ITIL v3 Foundation Certification (required)
- Two to four years of relevant work experience
- To prepare for the end-of-class exam, it is recommended that you review the ITIL v3 publication Service Design (ISBN 10: 0113310471) and complete at least 12 hours of personal study
Follow-On Courses
- ITIL® Service Lifecycle: Service Transition
- ITIL® Service Lifecycle: Service Operation
- ITIL® Service Capability: Service Offerings and Agreements
- ITIL® Service Capability: Operational Support and Analysis
- ITIL® Service Lifecycle: Service Strategy
- ITIL® Service Lifecycle: Service Design
- ITIL® Service Lifecycle: Continual Service Improvement
- ITIL® Service Capability: Release, Control, and Validation
- ITIL® v3: Managing Across the Lifecycle
Certification Programs and Certificate Tracks
This course is part of the following programs or tracks:
Learn the best practices for ITIL Planning, Protection, and Optimization.
In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services and service delivery. You will focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable certificate holders to apply the practices throughout the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 1:00 pm.
The main process and function focus areas of this course include:
- Capacity Management
- Availability Management
- Service Continuity Management
- Security Management
- Demand Management
- Risk Management
Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided to Global Knowledge 20 days prior to the start of class. Please e-mail certification information to ITIL.Courses@globalknowledge.com, or fax it to (919) 468-4104.
What You'll Learn
- Service Management as a practice and how the processes within Planning, Protection, and Optimization support the Service Lifecycle
- Role of Planning, Protection, and Optimization in service provision and how the in-scope processes interact with other Service Lifecycle processes
- Activities, methods, and functions used in each of the Planning, Protection, and Optimization processes
- Application of Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence
- How to measure Planning, Protection, and Optimization performance
- Importance of IT Security and how it supports Planning, Protection, and Optimization
- Technology and implementation requirements in support of Planning, Protection, and Optimization
- Challenges, critical success factors, and risks related with Planning, Protection, and Optimization
Course Outline
1. Introduction
2. Capacity Management
3. Availability Management
4. IT Service Continuity Management
5. Information Security Management
6. Demand Management
7. Challenges, Critical Success Factors, and Risks
8. Technology and Implementation Considerations
9. Exam Preparation/Mock Exam
10. Exam
Classroom Dates and Locations
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Course Code: 2724
Registration Information
$2895 USD
5 Day Course
30 PMI PDUs
Also Available
| 4 College Credits | $400 |
Certification Scheme
RSS