Why Global Knowledge?

We offer a unique, real-world Unified Communications lab environment that teaches you how to build a VoIP telephony network that includes internal dialing destinations as well as destinations on the PSTN. We have set ourselves apart from other Cisco training providers by enhancing our Unified Communications hands-on labs to include dialing to 7-digit local, 10-digit local, 11-digit long distance, and international numbers, as well as 3-digit service codes such as 411 and 611. Our lecture and labs include configuring CUCME, Unity Express for voice mail, Administration via TUI, and Auto Attendant. We also include a fully implemented Cisco Smart Business Communications System featuring the UC520 product. No other training company offers a unique, real-world lab solution like ours!

Our voice network labs use the latest hardware and software.

• Troubleshoot Cisco's new ISR routers: 2811s are used throughout the network
• Gain experience with recent stable IOS release: 12.4.15T
• Configure Cisco Unified Communications Manager Express
• Configure Cisco Unity Express
• Every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity
• Configure the UC520 Smart Business Communications System

All of our IP telephony courses provide a simulated PSTN.

• Every pod has internal and external phones
• Build and test a real dial plan including:
• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 681-1901
• 10-digit local numbers: 416-681-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902
• Configure ports for correct Caller ID

And just like in a real network:

• The same simulated PSTN is accessible through both PRI and FXO ports
• The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems
• Different area codes are deployed at all sites (two per cluster)

Build and test a real Class of Service solution that allows or disallows:

• Internal dialing
• 911 and service code dialing
• Local dialing
• Long distance dialing
• International dialing
• Optional SIP phones

Configure Unity Express for Voice Mail:

• Configure voice mail pilot numbers
• Configure MWI on and off numbers
• Configure subscriber mailboxes
• Upgrade and install Unity Express software

Configure Unity Express for Auto Attendant:

• Record and upload announcement prompts
• Focus on Unified Communications and router configuration, not endless rewiring of an ad hoc network!

Configure Smart Business Communications System:

• Use Cisco Configuration Assistant to configure a telephony network
• Configure voice port settings, voice mail, WAN trunks, and SIP trunks

What You'll Learn

• Operation of traditional telephony systems, both public and private
• Key features and functionality of a Cisco IOS Unified Communications system
• CUCME/CUE market, positioning strategies, and deployment models
• VoIP fundamentals
• VoIP protocols
• Configure IP phones for use in a Cisco IOS Unified Communications network
• Key features and functionality of CUCME
• Key features and functionality of CUE
• Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications.
• Configure additional Cisco CUCME features, including GUI features and phone features
• Install CUE and configure Auto Attendant
• Configure voice mail features
• Upgrade CUE and troubleshooting
• Cisco CUCME/CUE deployment scenarios and issues
• Components, features, and positioning of the Cisco Smart Business Communications System (UC520)
• Use Cisco Configuration Assistant to implement basic and advanced voice features on the Cisco Smart Business Communications System
• Ongoing maintenance of a Cisco Smart Business Communications System using Cisco Configuration Assistant

Course Outline

1. Cisco Unified Communications Systems Introduction

• Benefits of implementing Cisco Unified Communications
• Components
• Infrastructure
• Call processing agent
• Endpoints
• Applications
• Messaging choices
• Auto Attendants and Cisco Unified IVR applications
• Cisco Unified Contact Center applications
• Cisco Unified Communications Mobile solutions
• Cisco Unified Presence
• Cisco TelePresence

2. Traditional Telephony Operations

• Components and operation of the PSTN
• PBXs and key systems
• Three types of signaling required in a telephony network
• How telephone calls are established in the PSTN
• Numbering plans
• E.164 standard for defining numbering plans
• Components of an analog telephone
• FXS and FXO signaling
• Loop-start signaling
• Ground-start signaling
• Basic E&M signaling
• Converting analog signals to digital signals
• TDM
• Characteristics of T1 circuits
• Characteristics of E1 circuits
• How CAS circuits accomplish supervisory, address, and informational signaling
• How CCS circuits accomplish supervisory, address, and informational signaling

3. VoIP Fundamentals

• Function of a DSP
• How a DSP packetizes voice streams
• How voice is transmitted in RTP packets
• Codecs used in a Cisco Unified Communications system
• Additional functions performed by DSPs
• Signaling protocols required in a Cisco Unified Communications system
• SCCP signaling
• H.323 signaling
• MGCP signaling
• SIP signaling
• Function of a gateway in a Cisco Unified Communications system
• How voice ports are used in a voice gateway
• Function of a call leg
• Purpose of a dial peer
• Connect to an ITSP
• How the router and attached telephony equipment collect and consume digits
• Apply digit consumption to the dial peer
• Digit manipulation and the commands used to connect to a specified destination
• How the network establishes PLAR
• Troubleshoot dial plans
• Voice VLANs
• Configure voice VLANs on a Cisco Catalyst switch
• DHCP service options
• DHCP Relay Server
• Configure NTP
• IEEE 802.3af and Cisco PoE
• Cisco IP Phone firmware files and XML configuration files
• How Cisco IP phones obtain XML configuration files and IP addresses
• Quality of Service (QoS) with respect to traffic in a network
• Four key quality issues with converged networks
• How a lack of bandwidth can cause quality issues and ways to resolve those issues
• How end-to-end delay can cause quality issues and ways to resolve those issues
• How packet loss can cause quality issues and ways to resolve those issues
• QoS requirements of common types of network applications
• QoS policy
• Key steps involved in implementing a QoS policy on a network
• How Cisco AutoQoS can be used to implement a QoS policy

4. Cisco Unified Communications Manager Express Implementation

• Key benefits and features of Cisco Unified Communications Manager Express (CUCME)
• Supported platforms, and the required memory, licensing, and software to deploy CUCME
• CUCME endpoints
• Purpose and examples of an ephone
• Purpose and examples of an ephone-dn
• Types of ephone-dns
• Configure the CUCME router to provide the endpoint firmware files using TFTP
• Use the CLI to configure the telephony service on a CUCME system to support endpoints
• Location-specific parameters that can be configured
• Reboot IP phones using two different methods
• Endpoint troubleshooting
• Configure MOH
• Configure Call Forward
• Configure Call Transfer
• Configure Call Park
• Configure Intercoms
• Configure Paging
• Configure Call Pickup
• Configure call blocking
• Configure directory services features
• Download and load required files on the CUCME router
• Configure syslog
• Billing support
• CDRs

5. Cisco Unity Express Implementation

• Positioning of Cisco Unity Express (CUE)
• CUE modules and capabilities
• CUE voice mail features
• Auto Attendant features of CUE
• Management features of CUE
• System functionality features of CUE
• CUE software files
• Configure the CUCME router to support voice-mail and Auto Attendant services
• Configure CUE with an initial setup
• Configure voice mail, Auto Attendant, and system settings on the CUE system using the Initialization Wizard
• Customize the CUE Auto Attendant features
• Modify the CUE Auto Attendant prompts using the TUI
• Troubleshoot common voice mail issues such as incorrect greeting and MWI failure

6. Cisco Smart Business Communications System Implementation

• Voice features
• Security features
• Wireless networking features
• Cisco Configuration Assistant tool
• Default configuration of the Cisco Smart Business Communications System
• Obtain and install Cisco Configuration Assistant
• Use the Device Setup wizard to configure a new device
• Connect to the community or device using Cisco Configuration Assistant
• Set basic settings on the Cisco UC500 Series for Small Business routers
• Use the topology view in Cisco Configuration Assistant
• Upgrade the operating system of the Cisco UC500 Series for Small Business device
• Verify and load files and phone firmware onto Cisco UC500 Series for Small Business devices
• Configure the voice features using the Cisco Configuration Assistant
• Configure port settings using Cisco Configuration Assistant
• Configure security using Cisco Configuration Assistant
• Configure switching using Cisco Configuration Assistant
• Configure wireless access using Cisco Configuration Assistant
• Configure routing using Cisco Configuration Assistant
• Configure DHCP using Cisco Configuration Assistant
• Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
• Save changes made to the configuration
• Back up the configuration
• View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
• Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration Assistant
• Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
• Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
• Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

Labs

Lab 1: Cisco IOS Unified Communications Deployment

• Set up the lab environment
• Set an initial configuration in your router
• Configure IP addressing
• Become familiar with test phones

Lab 2: Demonstrate Voice Theory

• Examine the range of human hearing
• Visualize analog waveforms of human speech
• Visualize how PAM sampling
• Quantization and companding

Lab 3: Prepare the Infrastructure to Support Cisco Unified Communications

• Configure a voice VLAN on a Cisco Catalyst switch
• Configure DHCP in CUCME to support IP phones
• Configure NTP in CUCME to support IP phones
• Verify the switch settings using show commands

Lab 4: Exclusive - Configure Voice POTS Ports

• Configure and customize FXS voice ports
• Experiment with call progress tones and ring cadences
• Configure and customize FXO voice ports
• Customize FXO ring-to-answer parameters

Lab 5: Exclusive - Configuring POTS Dial Peers

• Configure POTS dial peers for your local IP Phones
• Configure Caller ID
• Configure FXO Private Line Automatic Ringdown (PLAR)

Lab 6: Configuring VoIP Dial Peers

• Configure VoIP dial peers to your partner pod
• Browse to your phone to investigate operating parameters
• Investigate bandwidth requirements for voice calls

Lab 7: Exclusive - Configuring PSTN Dial Peers

• Configure PSTN dial peers to 3-digit, 7-digit, 10-digit, 11-digit, and international destinations
• Investigate dial peer matches
• Investigate FXO ports as outside lines

Lab 8: Implement Cisco AutoQoS

• Configure Cisco AutoQoS on a Cisco IOS router
• Configure Cisco AutoQoS on a Cisco Catalyst switch
• Use Cisco IOS monitoring commands and network connectivity tools to gather network response time data

Lab 9: Configure CUCME to Support Endpoints

• Configure the CUCME router and IP phones using manual and partially automated setup
• Configure ephones and ephone-dns
• Configure a shared-line appearance on an ephone
• Configure an overlay set on the ephones

Lab 10: Implement Common Voice Features

• Configure MOH using a file in flash
• Configure call transfer and call forward settings
• Configure the Call Park feature
• Configure a nondialable intercom
• Configure a dialable intercom
• Configure speakerphone paging groups
• Configure call pickup
• Configure group call pickup
• Configure call blocking
• Configure the local directory settings

Lab 11: Manage a CUCME System

• Configure the CUCME router to send messages to a syslog server
• Configure an account number that will be inserted in the CDR records

Lab 12: Configure Cisco Unity Express

• Configure the CUCME router to communicate with the CUE module
• Initialize the CUE module
• Configure a basic configuration on the CUE module using the initialization wizard
• Configure the user voice mailboxes using the TUI
• Configure the default Auto Attendant
• Customize the prompts for the default Auto Attendant

Lab 13: Exclusive - Configuring Mail Boxes and AutoAttendant

• Configure user voice mail boxes
• Use the tutorial to set up your mail boxes
• Customize the default AutoAttendant

Lab 14: Implement the Cisco Smart Business Communications System

• Connect to the Cisco UC520 router
• Install the Cisco Configuration Assistant and connect to the router
• Use and configure the topology view
• Configure the Internet connection of the Cisco UC520 router
• Configure the device properties of a Cisco UC520 router

Lab 15: Configuring Smart Business Communications System Voice Parameters

• Configure the system voice settings
• Configure the pilot numbers for voice mail and the system default Auto Attendant
• Configure various voice features using Cisco Configuration Assistant
• Configure username, passwords, user IDs, primary extension, and other settings for the phones in the deployment
• Configure a dial plan relevant to the country in which the class is taught
• Test the voice features implemented in previous tasks
• Configure a SIP trunk to the ITSP and remove the analog connection to the PSTN

Lab 16: Implement Additional Cisco Smart Business Communications System Features

• Use Cisco Configuration Assistant to view and modify port settings
• Run the security audit
• View the default voice and data VLANs on the Cisco UC520 router and modify roles of ports using Smartports
• Configure WEP security on the voice SSID
• Configure routing
• Configure a static route using the Cisco Configuration Assistant
• View the default DHCP server settings
• Save the configuration settings to survive a reboot

Lab 17: Maintain Cisco Smart Business Communications System

• Perform a backup
• Reset the Cisco UC500 Series device and Cisco Unity Express to factory defaults
• Perform a restore

Lab 18: Softkey Customization (Optional)

• Configure custom softkey layouts
• Assign custom softkey layouts

Lab 19: Defining Business Hours (Optional)

• Configure a Business Hours schedule
• Apply an alternate greeting
• Test the alternate greeting

Lab 20: Debugging Calls (Optional)

• Debug calls to voice mail
• Debug calls to Auto Attendant
• Examine the output of debug commands

Lab 21: Configuring SIP IP Phones (Optional)

• Configure a registrar server
• Configure a SIP IP Phone
• Configure SIP-to-SIP Hairpin
• Debug the SIP calls

Classroom Dates and Locations

Date	Location Details
Feb 22 - 26, 2010	San Jose, CA	Register
Mar 1 - 5, 2010	Chicago (Schaumburg), IL	Register
Mar 29 - Apr 2, 2010	Atlanta, GA	Register
Apr 5 - 9, 2010	Washington, DC	Register
Apr 5 - 9, 2010	Ottawa, ON	Register
Apr 12 - 16, 2010	Raleigh, NC	Register
Apr 19 - 23, 2010	Los Angeles, CA	Register
Apr 19 - 23, 2010	Toronto, ON	Register
Apr 26 - 30, 2010	Austin, TX	Register
May 3 - 7, 2010	Morristown, NJ	Register
May 10 - 14, 2010	Montreal, QC	Register
May 10 - 14, 2010	Minneapolis, MN	Register
May 17 - 21, 2010	Boston, MA	Register
May 17 - 21, 2010	Vancouver, BC	Register
May 24 - 28, 2010	New York, NY	Register
May 24 - 28, 2010	Dallas, TX	Register
Jun 7 - 11, 2010	Chicago (Schaumburg), IL	Register
Jun 14 - 18, 2010	San Jose, CA	Register
Jun 14 - 18, 2010	Toronto, ON	Register
Jun 21 - 25, 2010	Houston, TX	Register
Jul 12 - 16, 2010	Washington, DC	Register
Jul 26 - 30, 2010	Atlanta, GA	Register
Aug 2 - 6, 2010	Raleigh, NC	Register
Aug 9 - 13, 2010	Denver, CO	Register
Aug 9 - 13, 2010	Ottawa, ON	Register
Aug 16 - 20, 2010	Chicago (Schaumburg), IL	Register
Aug 30 - Sep 3, 2010	Toronto, ON	Register
Aug 30 - Sep 3, 2010	Orlando, FL	Register
Sep 20 - 24, 2010	New York, NY	Register
Sep 27 - Oct 1, 2010	Dallas, TX	Register

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