CompTIA's A+ certification is the industry standard for validating the foundational skills needed by today's computer support professionals. This international vendor-neutral certification requires that you pass a minimum of two exams: the required CompTIA A+ Essentials Exam and a specialized elective exam. In this instructor-led, lecture-only course, you will focus on preparing for the Essentials Exam 220-601 and the elective IT Technician Exam 220-602.

With a particular focus on certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You'll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, and you'll learn elements of soft skills, security, and customer interaction. Instructor-led practices and quizzes help reinforce course concepts and exam readiness.

This intense exam-preparation program prepares you to earn CompTIA A+ IT Technician certification and includes:

A+ CliffsTestPrep Guide by Toby Skandier
CompTIA A+ Complete Study Guide by Quentin Docter, Emmett Dulaney, and Toby Skandier
A+ certification practice exams
Two A+ exam vouchers - one for each exam

Please note that exams will not be administered during this class. After class, you can set up testing directly with Pearson VUE when you're ready.

What You'll Learn

Prepare for the 2006 A+ IT Technician certification
Personal computer components
Operating system technologies
Communicate with customers in a professional manner
Peripheral and system components
Network technologies and communications
Laptop and portable computing device components
Support printers and scanners
Fundamentals of personal computer security

Course Outline

1. Personal Computer Components

System Unit Components
Storage Devices
Personal Computer Connection Methods

2. Fundamentals of Operating Systems

Personal Computer Operating Systems
Windows User Interface Components
Windows File System Management
Windows System Management Tools

3. Professional Best Practices for PC Technicians

Tools of the Trade
Electrical Safety
Environmental Safety and Materials Handling
Preventative Maintenance
Diagnostics and Troubleshooting
Professionalism and Communication

4. Peripheral Components

Display Devices
Input Devices
Adapter Cards
Multimedia Devices

5. System Components

Storage Devices
Power Supplies
Memory
CPUs
System Boards

6. Maintaining and Troubleshooting Peripheral Components

Display Devices
Input Devices
Adapter Cards
Multimedia Devices

7. Troubleshooting System Components

Storage Devices
Power Supplies
Memory
CPUs
System Boards

8. Microsoft Windows Operating Systems

Microsoft Windows
Upgrade Windows
Add Devices to Windows
Optimize Windows

9. Maintaining and Troubleshooting Microsoft Windows

Operating System Utilities
Maintain Windows
Troubleshoot Windows

10. Network Technologies

Network Concepts
Network Communications
Network Connectivity
Internet Technologies

11. Network Connections

Fundamentals
Web Browsers

12. Laptops and Portable Computing Devices

Components
Characteristics

13. Supporting Printers and Scanners

Technologies
Components
Processes

14. Personal Computer Security Concepts

Security Fundamentals
Security Protection Measures
Data and Physical Security
Wireless Security
Social Engineering

15. Practices, Quizzes, and Examination Preparation

CompTIA A+ Exam Objectives
Exam Structure
Daily Practice and Quizzes to Reinforce Course Concepts Using Tools Such As:
- A+ Practice Test Questions
- A+ CliffsTestPrep