Course Outline

 

1. Introduction to Packet Voice Technologies

• Traditional telephony networks
• Packet voice networks
• IP data networks

2. Analog and Digital Voice Connections

• Basics of analog and digital voice
• Processes and standards of voice digitization, compression, and digital signaling
• Signaling methods
• ISDN voice interfaces
• Signaling between PBXs
• Common Channel Signaling (CCS) systems
• Internetworking of signaling systems
• Fax and modem usage over a VoIP network

3. Configuring Voice Interfaces

• Analog and digital voice interfaces
• Analog and digital voice ports for optimal voice quality

4. Voice Dial Peers

• Call flows
• Inbound and outbound dial peers
• Application of voice dial peers
• Special purpose connections

5. Introduction to Voice over IP

• Fundamentals of VoIP
• Differences and similarities between VoIP and Voice over other technologies, such as Frame Relay or ATM
• Roles of Gateways in integrating VoIP with the traditional voice technologies found in enterprise and service provider networks
• VoIP protocol stack
• Applied headers
• Use of Real-Time Transport Protocol compressed (cRTP)
• Bandwidth requirements for various codecs and data links
• Methods to reduce bandwidth consumption
• Implications of implementing security measures in VoIP networks

6. Voice over IP Signaling and Call Control

• Types of various signaling
• Call control models
• Call control services
• Functional components of H.323
• Functional components of SIP
• Functional components of MGCP
• H.323, SIP, and MGCP call control models

7. Improving and Maintaining Voice Quality

• Voice Quality Measurement including codec choice, which affects quality
• Transporting real-time voice in a non-real-time IP internetwork
• Quality of Service (QoS) functional areas and tools
• Campus networks
• WAN
• Effect of network design on QoS
• Overcoming jitter
• Overcoming delay
• Call Admission Control tools
• Resource Reservation Protocol (RSVP)
• Busy-hour bandwidth allocation for both voice and data traffic

8. Scalable Numbering and Applications

• Implementing a scalable numbering plan
• Cost-saving applications

QOS Outline

1. Introduction to IP QoS

• The Need for QoS
• Understanding QoS
• Implementing QoS

2. The Building Blocks of IP QoS

• Models for Implementing QoS
• The Differentiated Services Module
• IP QoS Mechanisms
• Case Study: QoS Mechanisms
• Case Study: The Life of a Packet

3. Introduction to Modular QoS CLI and AutoQoS

• Introducing Modular QoS CLI
• Introducing AutoQoS

4. Classification and Marking

• Classification and Marking Overview
• Case Study: Classification and Marking
• Using MQC for Classification
• Using MQC for Class-Based Marking
• Using NBAR for Classification
• Configuring QoS Pre-Classify
• Configuring QoS Policy Propagation Through BGP
• Configuring LAN Classification and Marking

5. Congestion Management

• Introduction to Queuing
• Queuing Implementations
• FIFO and WFQ
• CBWFQ and LLQ
• LAN Congestion Management

6. Congestion Avoidance

• Introduction to Congestion Avoidance
• Introduction to RED
• Configuring Class-Based Weighted RED
• Case Study: WRED Traffic Profiles
• Configuring Explicit Congestion Notification

7. Traffic Policing and Shaping

• Traffic Policing and Shaping Overview
• Configuring Class-Based Policing
• Configuring Class-Based Shaping
• Configuring Class-Based Shaping on Frame Relay Interfaces

8. Link Efficiency Mechanisms

• Link Efficiency Mechanisms Overview
• Class-Based Header Compression
• Link Fragmentation and Interleaving

9. QoS Best Practices

• Traffic Classification Best Practices
• Case Study: Deploying End-to-End QoS

CIPT1 Outline

1. Cisco IP Telephony Introduction

• Objectives
• Prerequisites
• Information Sources

2. Introduction to Cisco AVVID and Cisco CallManager

• CallManager Servers
• Cisco CallManager Functions
• Layers of Cisco CallManager
• Operating System and Database
  • Supported Hardware
  • Device Weight Units
• Comparing Legacy and IP Telephony Technology

3. Clustering Cisco CallManager

• Cluster Definition
• Intercluster Communication
• Cluster Options
• Deployment Methods

4. Installing Cisco CallManager

• Installation CD-ROM's
• Configuring Data
• Activating CCM Components
• Post-Installation Procedures
• Upgrading from Prior CCM Versions

5. Cisco IP Phones

• Cisco IP Phone Overview
• Additional VOIP Devices
• Cisco IP Phone Codec Support

6. Configuring CCM to Support IP Phones

• Server Configuration
• Phone Button Templates
• Configuring Auto-Registration
• Device Pools

7. Cisco Catalyst® Switches

• Catalyst Switch Models
• Powering the IP Phone
• Dual VLAN Configuration
• Configuring COS and TOS

8. Access Gateways

• Analog vs. Digital
• Gateway Protocols
• Core Requirements
• Supplementary Services
• Call Survivability
• CallManager Redundancy

9. Route Plans

• External Call Routing
• Route Pattern Wildcard
• Route Plan Configuration

10. Advanced Route Plans

• Route Filters
• Discard Digits Instructions
• Transformation Masks
• Translation Patterns
• Route Groups
• External Call Routing
• Digit Analysis

11. Telephony Class of Service

• Calling Search Spaces
• Partitions

12. Media Resources

• Conference Bridge Resources
• Media Termination Point
• Music on Hold Server
• Media Resource Management

13. Call Admission Control and Survivable Remote Site Telephony

• CAC
• SRST
• CCM Gatekeeper Configuration

14. Features

• Call Park
• IP Phone Services
• Call Pickup
• Music on Hold Resources
• Media Resource Management
• Transcoder Resources
• Softkey Templates
• Shared Line Appearance
• IP Phone Services

15. Users

• Adding a User
• User Logon
• IP Phone Subscription

16. Bulk Administration Tool

• Installation
• Templates
• Creating CSV Files

CIPT2 Outline

1. Course Introduction

2. Applications

• Cisco CallManager Attendant Console
• Cisco IP Softphone
• Cisco Voice over IP Integrated Applications

3. Enabling Video Calling and Conferencing

• Cisco Video Telephony Solution Components
• Configuring CallManager for Video
• Configuring a Dial Plan for Video Telephony

4. Securing IP Communications

• Principles of IP Communications Security
• Authentication and Encryption Fundamentals
• Operating System and CallManager
• Secure Administration HTTPS
• MS Windows IPSec
• CallManager Hardening

5. Monitoring and Managing IP Communications

• Internal Server Tools
• Tools and Accounts
• Database Services
• Command-Line Tools
• Cisco CallManager Serviceability
• Real-Time Monitoring Tool
• Call Detail Records
• Directory Enhancements

GWGK Outline

1. Functions of Gateways and Gatekeepers

2. Integrating a VoIP Network to the PSTN and PBXs

3. Implementing a Dial Plan

4. Implementing Advanced Gateway Features

5. Deploying Gatekeepers

6. Introducing Service Provider Offerings

TUC Outline

1. Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

• Introducing Cisco Unified Communications Systems Troubleshooting
• Troubleshooting Methodology in Cisco Unified Communications Systems
• Gathering Information for Troubleshooting

2. Troubleshoot Cisco Unified CallManager-Related Issues

• Troubleshooting Common Endpoint Registration Issues
• Troubleshooting Cisco Unified CallManager Availability Issues
• Troubleshooting Cisco Unified CallManager Security Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Replication Issues
• Troubleshooting Common Gateway Registration Issues

3. Troubleshoot Call Setup Issues

• Introducing Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting Offsite Call Issues
• Troubleshooting Intercluster Dial Plan Issues
• Troubleshooting Gatekeepers in a Cisco Unified Communications System

4. Troubleshoot Voice and Video Quality Issues

• Defining Common Voice and Video Quality Issues
• Troubleshooting VoIP Quality Problems
• Troubleshooting Echo
• Troubleshooting Quality Problems of Cisco Unified Video Advantage
• Troubleshooting Common Cisco Unity Integration Issues
• Troubleshooting CTI Issues
• Troubleshooting Media Resources

Labs

 

Selected Hands-On Labs from the Following:

CVOICE

Lab 1: Configure the Classroom Network

List the data interfaces and voice ports on your routers. Access the client/servers in all other pods in the classroom.

Lab 2: Voice Port Configuration

Customize and verify analog port operations and digital port operations.

Lab 3: POTS Dial Peers

Configure dial peers for locally terminated calls, PBX calls, and public switched telephone network (PSTN) calls. Determine appropriate method of digit forwarding and manipulation. Create hunt groups and determine hunting behavior.

Lab 4: Connections

Simulate auto attendant functions through the use of PLAR/PLAR OPX. Use appropriate show and debug commands to monitor and troubleshoot the connections

Lab 5: Basic VoIP

Configure VoIP connections. Verify basic call setup through debug commands. Use appropriate show and debug commands to monitor and troubleshoot the connections.

Lab 6: VoIP with H.323

Configure single zone and multizone H.323 Gatekeeper environments for VoIP scalability. Use debug to show commands to monitor the status and progress of call setup procedures in an H.323 environment.

Lab 7: VoIP with SIP

Use SIP direct (UA to UA) and proxy call control procedures to establish VoIP calls. Use debug commands to analyze direct and proxy call control procedures.

Lab 8: VoIP with MGCP

Configure your routers as MGCP Residential Gateways and have the routers use an MGCP call agent to establish voice between them. Use debug commands to analyze the interactions between MGCP Gateways and a call agent. Use show commands to view the status of MGCP endpoints, connections, and calls.

Lab 9: Quality of Service

Implement quality improvements on low speed links with QoS features such as fragmentation, interleave, and Frame Relay traffic shaping.

Implement features such as voice packet marking (tagging) and queueing to improve end-to-end voice quality.

Lab 10: Call Admission Control

Implement call admission control by setting the dial peer maximum connections, by way of RSVP and by using H.323 Gatekeeper.

QOS

Lab 1: QoS Lab Setup and Initialization

Initial router and switch configuration; familiarization with the lab environment.

Lab 2: Baseline QoS Measurement

Network performance testing with and without application traffic loads.

Lab 3: Configuring QoS with AutoQoS for VoIP

Configure AutoQoS on WAN routers and monitor the results. Configure AutoQoS on Catalyst access switches and monitor the results.

Lab 4: Classification and Marking Using MQC

Configure MQC classification using ACLs. Configure and monitor Class-Based Marking.

Lab 5: Classification Using NBAR

Configure NBAR protocol discovery. Configure MQC Classification via NBAR.

Lab 6: Configuring QoS Pre-Classify

Configure QoS pre-classify on a router using a GRE tunnel. Monitor the operation of QoS pre-classification.

Lab 7: LAN-Based Packet Classification and Marking

Configure Catalyst trust boundaries and COS-to-DSCP mapping. Configure MQC classification and marking on Catalyst switch.

Lab 8: Configuring Basic Queuing

Configure FIFO queuing on WAN routers. Configure WFQ queueing on WAN routers. Measure and analyze network performance.

Lab 9: Configuring LLQ

Configure LLQ on a WAN router to provide bandwidth and latency guarantees. Measure and analyze the results.

Lab 10: Queuing on Catalyst Switches

Configure COS-to-queue mapping on the Catalyst 2950 switch. Configure and monitor WRR queuing on the Catalyst 2950.

Lab 11: Configuring DSCP-Based WRED

Configure and monitor DSCP-Based CB-WRED. Add Explicit Congestion Notification (ECN).

Lab 12: Configuring Class-Based Policing

Configure CB-Policing and analyze the results.

Lab 13: Configuring Class-Based Shaping

Configure CB-Shaping and analyze the results.

Lab 14: Configuring Class-Based Header Compression

Configure and monitor Class-Based RTP header compression on a PPP WAN link.

Lab 15: Configuring LFI

Configure and monitor link fragmentation and interleaving on a PPP WAN link.

Lab 16: Auto QoS for the Enterprise

Use this very recent state-of-the-art feature on Cisco routers to automatically configure QoS for data, voice, and video applications. Auto QoS for the Enterprise uses NBAR to dynamically discover network applications and then applies best practice QoS policies tailored to the type and quantity of traffic loads.

Lab 17: Catalyst Inline Power

CIPT1

Lab 1: Physical Network

Cable the physical infrastructure for classroom LAN and WAN. Test IP Phone power from Catalyst Switch.

Lab 2: Configure the IP Network

Configure and verify IP addressing and routing on your router and CallManager Server.

Lab 3: Configure DHCP

Establish IP address range for phones. Configure DHCP to support auto registration of the phones. Confirm that phones have acquired IP

Addresses and address of TFTP server.

Lab 4: Installing CallManager Lab (Optional)

Install Cisco CallManager.

Lab 5: CallManager Service Pack (Optional)

Apply Cisco CallManager Service Packs to the CallManager Servers. Verify database information after the Service Pack installation.

Lab 6: CallManager Backup Utility

Install and configure the Backup and Restore System (BARS). Backup your CallManager Server.

Lab 7: Configure the CallManager

Access CallManager Administration and verify System Version and Database Information. Access the Microsoft SQL Database and locate the current database to verify version, role of server, and upgrade history. Use the CallManager Administration to configure System Parameters and configure DN (Directory Number) ranges for auto-registration. Place test calls from IP Phones following successful auto-registration.

Lab 8: Cisco IP Phone Functions and IP Communicator

Become familiar with the phone's display, help features, etc. Change default ring tone, volume, and network configuration. Test transfer, hold, and other basic features. Configure and test Call Waiting, Call Park. Add Directory Numbers to IP Phones. Create custom button template. Install and configure Cisco IP Communicator

Lab 9: Adding User Information

Log in to CallManager Administration and create new users. Once the users are created, log in as the user and make changes to the IP Phones.

Make user configuration changes including password changes and add speed dials, abbreviated dialing, and call forwarding.

Lab 10: Bulk Administration Tool (BAT)

Install and configure BAT. BAT is used to make the installation of a large amount of IP Phones easier and more controlled. All students will create a .CSV file for the BAT and upload the information to the CallManager.

Lab 11: Inter-Cluster Trunks

Create an inter-cluster trunk between CallManager Servers. Incorporate the trunk into a simple dial plan and test both by placing calls across the IP WAN.

Lab 12: Codecs and Device Pools

Set up your CallManager to use low bit-rate Codecs to save bandwidth for WAN calls. Configure device pools and regions on the CallManager.

Lab 13: Configure H.323 Gateways for FXS

Configure a router as an H.323 gateway for the CallManager. Place calls between IP phones and an analog phone connected to an FXS port on the router.

Lab 14: Configure H.323 Gateways for FXO

Configure a router as an H.323 gateway for the CallManager. Place calls between IP phones and a PSTN simulator connected to an FXO port on the router.

Lab 15: MGCP Gateway for FXS

Configure a router as an MGCP gateway for the CallManager. Place calls between IP phones and an analog phone connected to an FXS port on the router.

Lab 16: MGCP Gateway for FXO

Configure a router as an MGCP gateway for the CallManager. Place calls between IP phones and a PSTN simulator connected to an FXO port on the router.

Lab 17: PRI and Catalyst 6500

Learn how to install and configure the Catalyst 6500 PRI module to interface with the PSTN. Place calls over the PRI to other CallManagers in the lab.

Lab 18: Inter-Cluster Trunk to PRI Failover

Configure the CallManager dial plan for redundancy. If the WAN is down or congested, use the PRI to the Public network to automatically route the calls.

Lab 19: Partitions and Calling Search Spaces (CSS)

Implement telephony Class of Service (COS) using Calling Search Spaces and Partitions. Apply COS to the IP Phones and route patterns to allow or restrict specific types of calls. Use CSSs and Partitions to implement the PLAR (Private Line Auto Ringdown) feature.

Lab 20: Gatekeeper Lab

Configure your CallManager to use a gatekeeper for Connection Admission Control (CAC). Configure gatekeeper to control access to bandwidth across the WAN.

Lab 21: SRST (Survival Remote Site Telephony)

Configure your router for SRST. In the event the CallManager is down, the IP Phones will register with the router in failover mode so they can still process calls.

Lab 22: Conferencing

Enable the Cisco IP Voice Streaming App to provide a software conference resource. Configure DSP resources for Conferencing. Configure a

Directory Number Range for a meet me Conference Bridge. Test the Ad Hoc and Meet Me Conference features.

Lab 23: Music On Hold

Enable the Cisco MOH Translator. Import sample files into the system so they may be used as MOH audio sources. Configure the MOH server and apply MOH settings to the IP Phones.

Lab 24: IP Phone Features

Create Call Pickup and Group Call Pickup numbers. Apply the newly created numbers to the IP Phones. Test the features on the IP Phones.

Configure the Corporate Directory to search for employee information and Configure IP Phone Services.

Lab 25: Hunt Groups under Attendant Console

Configure Pilot Points and Hunt Groups under the Attendant Console user. Test the operation of the hunt groups.

Lab 26: CTI Devices: Softphone (Optional)

Install the Cisco Softphone and configure the Telephony Service Provider (TSP). Log in to Cisco CallManager and add CTI port and user information. Associate user information with the Softphone.

CIPT2

Lab 1: Topology and Deployment

Cable the Lab, apply and validate an IP addressing scheme, and deploy an IP Telephony test environment using extension mobility.

Lab 2: CallManager Initial Setup

Activate the services required for the initial labs and provide their CallManagers with a configuration removing DNS reliance and allowing auto-registration. Configure IP phones and place test calls.

Lab 3: Dial Plan

A dial plan will be deployed allowing students to dial into their pod from a test phone and allowing 3-digit service codes, 7-digit local, 10-digit local, long distance, and international test numbers to be dialed from phones within the student pod.

Lab 4: Hunt Groups under Attendant Console

Configure and test two hunt groups under the attendant console.

Lab 5: Attendant Console

Deploy and test the attendant console application using two users and two separate hunt groups.

Lab 6: Softphone and IP Communicator

Deploy and test the Cisco IP Softphone and Cisco IP Communicator applications.

Lab 7: Extension Mobility

Configure and enable the extension mobility service on student phones. Three users and user device profiles will be configured, and extension mobility will be tested.

Lab 8: Video

Deploy Cisco IP Advantage video cameras and explore the video capabilities of Cisco's AVVID infrastructure. Students will make video calls across intercluster trunks.

Lab 9: Security

Activate the Cisco CTL Provider and Cisco Certificate Authority Proxy Function services, download certificates to phones, and deploy and test authentication and encryption of files, signaling, and media streams.

Lab 10: CallManager Monitoring

Configure and test a number of CallManager tools including the Real Time Monitoring Tool and the Cisco Dialed Number Analyzer.

GWGK

Lab 1: Configure MGCP\

Lab 2: PSTN Circuit Configuration

Lab 3: Dial Plan and Class of Restriction

Lab 4: Configuring SRST

Lab 5: Configuring DSP Farms

Lab 6: Implementing TCL Scripts

Lab 7: Configuring Gatekeepers

Lab 8: Configuring Directory Gatekeepers

Lab 9: Comprehensive Lab

TUC

Lab 1: Trouble Tickets - Phone Registration

A variety of phone registration problems can be inserted into the network concerning:

• Auto-registration
• Microsoft DHCP
• Router DHCP
• Helper address
• Routing
• DNS
• Access lists

Lab 2: Trouble Tickets - Dial Plan

A variety of dial plan problems can be inserted into the network concerning:

• Misconfigured route patterns
• Route patterns with wrong partitions
• Misconfigured route filters
• Problems with the "@" wildcard
• Wrong calling search space on lines and phones
• Incorrectly configured calling search spaces
• Misconfigured call forward calling search spaces
• Wrong calling search spaces on gateways
• Route lists misconfigured
• Bad translation patterns
• One-way audio
• Digit manipulation

Lab 3: Trouble Tickets - MGCP Gateway

A variety of MGCP gateway problems can be inserted into the network concerning:

• MGCP domain names
• Configuration of expected and significant digits
• FXS ground vs. loop start
• Attendant numbers
• T1-CAS Digit Sending
• FXO port configuration
• Service provider problem: wrong DID sent
• Service provider problem: PRI not up

Lab 4: Trouble Tickets - H.323 Gateway

A variety of H.323 gateway problems can be inserted into the network concerning:

• H.323 source addresses
• Bogus dial peers
• Bad or missing translation-profiles for DID
• Second dial tone on incoming calls from PRI
• Bad incoming calling search space
• Misconfigured dial peers

Lab 5: Trouble Tickets - Locations and Regions

Each cluster is configured for bandwidth management allowing a variety of codec and bandwidth-related problems to be explored:

• Misconfigured locations
• Devices in wrong locations
• Misconfigured regions

Lab 6: Trouble Tickets - SIP

A variety of SIP problems will be inserted into the network concerning:

• Third-party SIP device configuration
• SIP trunks
• Digest authentication
• SIP dial rules
• Misconfigured regions

Lab 7: Trouble Tickets - Presence

Presence is configured within each cluster and across the SIP trunks. Problems to troubleshoot include:

• Misconfigured SUBSCRIBE calling search spaces
• Presence group issues
• Presence configuration across SIP trunks

Lab 8: Additional problems to troubleshoot:

Intercluster trunks are configured between the cluster with redundant gatekeepers (using gatekeeper clusters) and a directory gatekeeper deployed.

Extension mobility is deployed in the network as well as numerous features such as Call Park, Music on Hold, and Conferencing using software and DSP resources.

Course Schedule

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Classroom Dates and Locations

Date

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