Partner-Specific Terms for On-Site Learning

Certain Terms for some of our partners differ from Global Knowledge's policies. See below for specific terms that will apply if the training is delivered by Partners. If a partner isn't listed, then standard Global Knowledge terms apply for cancellation and reschedules. The student count for billing policy applies to all partner-delivered events; even those partners not specifically listed below.

Student Count/Billing (Applies to All Partner Delivered Classes)

Global Knowledge will charge the full attendee fee based upon the number of student material kits shipped to a Customer's site. The number of kits shipped will be based upon the number of students confirmed by the Customer on the Booking Sheet ten (10) days prior to the class start date. This confirmed count will be the minimum student count for invoice purposes. In addition, the customer will be invoiced for any students exceeding this amount. For example, if the customer confirms 12 students before the class and only 10 attend, the customer will be invoiced for 12 students. If the customer confirms 12 students, but 14 attend, the customer will be invoiced for 14 students.

Certain Terms for some of our partners differ from Global Knowledge's policies. See below for specific terms:

ACT:

Cancellation - If Customer cancels or reschedules a course within twenty (20) business days of the scheduled start date, Customer will be charged 25% of the Base Course Fee. If cancellation or reschedule occurs within ten (10) business days of the start date, Customer will be charged 50% of the Base Course Fee. If the class is cancelled the day it begins or during the class, the Customer will be charged the full price of the class including all incurred expenses. Any such fee charged will not be applied to the price of any rescheduled courses.

AMA

Postponement Fee - If the On-Site program is postponed within thirty (30) days prior to the start date of the course, the customer will be billed $1,000 per day of training. The On-Site program must be rescheduled within thirty (30) days of postponement and delivered within 180 days of the originally scheduled training dates or cancellation fees will apply.
Cancellation Fee - If the On-Site program is cancelled within thirty (30) days prior to the start date of the course, the customer will be billed 50% of the course cost plus shipping charges if materials have shipped.

Award Solutions

Cancellation : In the event that a Customer elects to cancel or reschedule an Award Solutions course a full 14 calendar day notice is required. If the cancellation or reschedule occurs 14 calendar days or less prior to its scheduled delivery start date the customer will be charged 100% of the fee, based upon the agreed upon number of students.

Cisco Advanced Services:

Cancellation - If Customer cancels or reschedules a course within thirty (30) calendar days before the scheduled start date, Customer will be charged 100% of the Base Course Fee.

EMC:

Cancellation - If Customer cancels or reschedules class, the following USD charges will apply:
- More than (>) 10 business days cancellation charge is 0%.
- 10 - 6 business days cancellation charge is 50%.
- Less than (<) 6 business days cancellation charge is 100%

Evotem:

Cancellation - If Customer cancels class less than sixty (60) calendar days before the scheduled start date, Customer will be charged 50% of the Base Course Fee. If Customer cancels class less than thirty (30) calendar days before the scheduled start date, Customer will be charged 75% of the Base Course Fee. If Customer cancels class less than fifteen (15) days before the scheduled start date, Customer will be charged 100% of the Base Course Fee. Customer may reschedule a course sixty (60) or more calendar days before the scheduled start date. If Customer reschedules a course less than sixty (60) calendar days before the course start date, Customer will be charged 50% of the Base Course Fee.

Firefly:

Cancellation - In the event that Customer cancels a scheduled private class event, Customer shall be liable for partial or full payment of the price of the class as specified in this Proposal:

Time of Cancellation	Charge
20 business days before the start of the class	0%
10-20 business days before the start of the class	50%
Less than 10 business days before the start of the class	100%

Foundstone:

Cancellation - If Customer cancels or reschedules a course between ten (10) and thirty (30) calendar days before the scheduled start date, Customer will be charged 25% of the Base Course Fee. If cancellation or reschedule occurs within less than 10 calendar days of the start date, Customer will be charged 100% of the Base Course Fee.

IBM:

Cancellation - If Customer cancels or reschedules class between sixteen (16) and twenty-one (21) calendar days before the start date, Customer will be charged 10% of the Base Course Fee. If Customer cancels or reschedules class between eight (8) and fifteen (15) calendar days before the start date, Customer will be charged 25% of the Base Course Fee. If Customer cancels or reschedules class less than seven (7) calendar days before the start date, Customer will be charged 100% of the Base Course Fee.

Red Hat

Additional Students - Red Hat charges the full attendee fee based upon the number of student material kits shipped to a Customer's site. The number of kits shipped will be based upon the number of students confirmed by the Customer approximately ten (10) business days prior to the class start date. The number of students the Customer confirms will be the minimum number of students billed. For example, if the Customer confirmed that 14 students would attend but only 11 attended, the Customer will be invoiced for 14 students.
Cancellation - If Customer cancels a course fifteen (15) calendar days or less, before the scheduled start date; Customer will be charged 100% of the Base Course Fee. If Customer reschedule occurs fifteen (15) calendar days or less of the start date, the Customer will be charged 25% of the base Course Fee. Any On-Site rescheduled within the 15-day window is not eligible for a future reschedule or cancellation request.
Exam Postponement - For On-Site classes purchased that include an exam, there is not an option to postpone the exam. We strongly recommend that you attend the full class and take the exam as scheduled.

Skyline:

Cancellation - If Customer cancels or reschedules class within thirty (30) calendar days before the scheduled start date, Customer will be charged 25% of the Base Course Fee. If cancellation or reschedule occurs within 10 business days of the class start date, Customer will be charged 50% of the Base Course Fee. If class has not been cancelled prior to class start date then 100% of the Base Course Fee is due.

Sun

Cancellation -In the event Customer cancels or reschedules any class 1-13 calendar days from the start date of such scheduled Class, Customer shall pay a total of fifty percent (50%) of the value of the Class being canceled/rescheduled. Customer shall pay a total of 100% of value of class for a No-Show or same day cancellation. Customer may cancel or reschedule any Class fourteen (14) or more calendar days prior to the date of such scheduled Class without penalty for such changes or cancellation.

VMware:

Cancellation - If Customer cancels or reschedules class within 10 business days prior to the class start, Customer is subject to a 100% cancellation fee.