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CCNA Voice

CCNA Voice is an Associate Level certification designed to build upon the CCNA (Cisco Certified Network Associate) certification and serve as a prerequisite for the CCVP (Cisco Certified Voice Professional) certification.

The Cisco CCNA Voice certification confirms an individual has the required skill set for specialized job roles in voice technologies such as voice administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. Candidates also get exposure to the Cisco Unified Communications (UC) architecture and design covering mobility, presence, and TelePresence applications.

Cisco has established two options for candidates to achieve CCNA Voice certification:

• The enterprise option assesses skills/knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM 6.0) which is typically employed by large organizations such as governments, large companies, and colleges. Passing the CVOICE #642-436 exam will meet the requirements for this option.
• The commercial option continues to use the IIUC #640-460 exam and assesses skills and knowledge related to the Cisco Unified Communications Manager Express 4.1 (Cisco UME) and Cisco Unity Express (CUE), solutions typically used by medium & small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

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