Avaya Certified Support Specialist (ACSS) - CallPilot®

The ACSS - Avaya CallPilot credential certifies that you have the advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance, and troubleshooting support for Avaya CallPilot products.

Qualified candidates typically have at least four years of experience in the relevant technologies and up to two years of experience supporting the Avaya CallPilot product. The successful candidate can:

• Demonstrate product architecture knowledge (components, features, and functions)
• Install the product hardware and software
• Test, validate, and troubleshoot the implementation
• Configure the product for hand-off to Day 2 administration
• Administer, maintain, and troubleshoot intermediate to advanced configurations
• Interpret and resolve customer technical issues related to the products and components.

Take these exams to earn the ACSS - Avaya CallPilot credential:
7303: Avaya CallPilot Implementation Exam

This exam tests your ability to:

• Prepare for implementation
• Install hardware and software
• Configure hardware and software
• Test and validate the implementation
• Troubleshoot the implementation

7304: Avaya CallPilot Maintenance Exam

This exam tests your knowledge and skills regarding:

• CallPilot Manager
• Setting up database administration
• Performing basic day-to-day administration
• Setting up remote notification
• Using CallPilot Messaging
• Using My CallPilot
• Using Message Forwarding Rule
• Application Builder
• Using Application Builder blocks
• Maintaining applications
• Using Voice Forms
• Directory Synchronization