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Avaya+Master Communication Server 1000, IP Office, and Avaya Aura Training through Global Knowledge

Home > Course Catalog >  Avaya Training >

Avaya

Become an expert on Avaya Contact Center, Messaging, Networking, and Communication Solutions through intensive training provided by highly skilled and experienced instructors.

As the world's largest Authorized Avaya Learning Partner, we provide the broadest curriculum of Avaya technical training available. Whether you prefer Classroom Learning, Virtual Classroom e-Learning, or Self-Paced e-Learning, we have the Avaya training you need for certified Avaya expertise.

With an extensive schedule of training dates in locations throughout North America, you will enjoy a superior classroom experience with the best-equipped facilities in the industry, featuring complimentary beverages, Internet access, and a comprehensive packet of course materials.

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Contact Center
Avaya Aura Contact Center
Avaya Aura Contact Center - Installation and Commissioning (3608) Classroom Training On-Site Training 
Avaya Aura Contact Center - Maintenance (5C00010I) Classroom Training On-Site Training 
Avaya Aura Contact Center - Orchestration Designer Scripting (3610) Classroom Training On-Site Training 
Avaya Aura Contact Center - Troubleshooting (5C00011I) Classroom Training On-Site Training 
Avaya Aura Contact Center Administration (3609) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Contact Center Installation, Administration, and Scripting Essentials (3621) Classroom Training On-Site Training 
Avaya Aura Contact Center Maintenance and Troubleshooting Boot Camp (5C00012I) Classroom Training On-Site Training 
Avaya Aura Contact Center Multimedia Implementation (3607) Classroom Training On-Site Training 
Avaya Aura Contact Center Reports (3613) Virtual Classroom e-Learning On-Site Training 
What's New with Avaya Aura Contact Center Release 6.2 (1C00021V) Virtual Classroom e-Learning On-Site Training 
Avaya Contact Center
Avaya Aura Call Center Elite (ATC01121IEN) On-Site Training 
Avaya NES Contact Center
Avaya NES Contact Center - Manager Scripting 1, Release 6.0 (0326) Classroom Training On-Site Training 
Messaging
Avaya Aura Messaging
Avaya Aura Messaging Administration, Maintenance, and Troubleshooting (5C00063V) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Messaging Implementation (5C00062V) Classroom Training Virtual Classroom e-Learning On-Site Training 
CallPilot
CallPilot 5.0 System Administration and Applications (0327) Classroom Training On-Site Training 
CallPilot Overview (0007) Self-Paced e-Learning 
CallPilot Release 5.0 Installation and Configuration (0329) Classroom Training On-Site Training 
Communication Manager Messaging
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Communication Manager Messaging: Implementation (ATI01731VEN) Classroom Training Virtual Classroom e-Learning On-Site Training 
Networking
Ethernet Routing Switch
Converged Campus: ERS Solution Installation and Configuration (6721) Classroom Training Virtual Classroom e-Learning On-Site Training 
ERS 5000/4500/2500 Advanced Configuration and Maintenance (6723) Virtual Classroom e-Learning On-Site Training 
ERS 8800/8600/8300 Advanced Configuration and Maintenance (6722) Classroom Training Virtual Classroom e-Learning On-Site Training 
ERS e-Learning PackageSelf-Paced e-Learning 
Ethernet Fundamentals (0077) Self-Paced e-Learning 
Ethernet Switching and Resiliency (6701) Self-Paced e-Learning 
Multicast on the Ethernet Routing Switch (7517) Self-Paced e-Learning 
Technology Training
Introduction to Session Initiation Protocol (SIP) (6340) Virtual Classroom e-Learning Self-Paced e-Learning 
IP Fundamentals (0229) Self-Paced e-Learning 
IP Routing (6702) Self-Paced e-Learning On-Site Training 
Networking and VoIP Technologies (3645) On-Site Training 
Visualize, Prioritize, and Secure Your Network (6706) Virtual Classroom e-Learning On-Site Training 
Voice Fundamentals (1005) Self-Paced e-Learning 
VoIP Technologies (0365) Self-Paced e-Learning On-Site Training 
Small Medium Enterprise
IP Office
Avaya IP Office Advanced Applications and Troubleshooting Workshop (ATI00484IEN) Classroom Training On-Site Training 
Avaya IP Office Implementation Workshop (ATA01225IEN) Classroom Training On-Site Training 
Business Communications Manager
BCM & VoIP e-Learning Package (9937W) Self-Paced e-Learning 
BCM 50/450 Release 6.0 Delta (6057) Virtual Classroom e-Learning On-Site Training 
BCM Release 6.0 Boot CampClassroom Training Virtual Classroom e-Learning 
BCM50 and BCM450 Installation, Initial Configuration, and Messaging (6045) Classroom Training Virtual Classroom e-Learning On-Site Training 
BCM50 and BCM450 Release 5.0 Installation, Initial Configuration, and Messaging (6045) Self-Paced e-Learning 
BCM50 and BCM450 Release 5.0 System Configuration and Maintenance (6046) Self-Paced e-Learning 
BCM50 and BCM450 System Configuration and Maintenance (6046) Classroom Training Virtual Classroom e-Learning On-Site Training 
Unified Communications
Communication Manager
Avaya Aura Communication Manager Administration (5U00041) Classroom Training On-Site Training 
Avaya Aura Communication Manager Basic Administration (AVA00836H00) Classroom Training On-Site Training 
Avaya Aura Communication Manager Fundamentals (CM 6.2) (ATI01672VEN) Virtual Classroom e-Learning On-Site Training 
Avaya Aura Communication Manager Implementation (ATI02348IEN) Classroom Training On-Site Training 
Avaya Aura Communication Manager Maintenance and Troubleshooting (5U00040) Classroom Training On-Site Training 
Avaya Aura for Midsize Business - Implementation and Configuration (CM 5.2.1) (ATA00099VEN) Virtual Classroom e-Learning On-Site Training 
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I) Classroom Training 
Session and System Manager
Avaya Aura Session and System Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00097) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Session Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00096) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura System Manager Implementation, Administration, Maintenance, and Troubleshooting (5U00095) Classroom Training Virtual Classroom e-Learning On-Site Training 
Session Manager Administration (5U00081) Classroom Training Virtual Classroom e-Learning On-Site Training 
Session Manager and System Manager Administration Boot Camp (5U00082) Classroom Training Virtual Classroom e-Learning On-Site Training 
System Manager Administration (5U00080) Classroom Training Virtual Classroom e-Learning On-Site Training 
System Platform
Administering and Maintaining Avaya Aura System Platform (CM 5.2.1) (ATA00098VEN) Virtual Classroom e-Learning On-Site Training 
Administering and Maintaining Avaya Aura System Platform (CM 6.0) (ATA00421VEN) Virtual Classroom e-Learning On-Site Training 
Communication Manager Messaging
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Communication Manager Messaging: Implementation (ATI01731VEN) Classroom Training Virtual Classroom e-Learning On-Site Training 
Communication Server 1000
Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Communication Server 1000 BARS/NARS (0956) Classroom Training On-Site Training 
Avaya Communication Server 1000 Dialing Plan Design and IP Peer Networking (0781) Classroom Training On-Site Training 
Avaya Communication Server 1000 Familiarization Release 7.5 (0200) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376) Classroom Training On-Site Training 
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I) Classroom Training 
What's New with Avaya Communication Server 1000 Release 7.5 (6380) Virtual Classroom e-Learning On-Site Training 
Meridian 1
Database Configuration and Management for Meridian 1 and Communication Server 1000 Systems (0302) Classroom Training Self-Paced e-Learning On-Site Training 
Meridian 1 and Communication Server 1000 6.0 Familiarization (0200) Self-Paced e-Learning 
Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 1000 Release 5.5 (0224) On-Site Training 
Meridian 1 System Familiarization and Station Moves, Adds, and Changes (0231) On-Site Training 
Telephony Manager
Applications and Web Services CS 1000 Telephony Mngr Rls 4.0 (0317) Self-Paced e-Learning 
CS 1000 Telephony Mgr 4.0 Installation and Commissioning (0319) Self-Paced e-Learning 
CS 1000 Telephony Mgr Rls 4.0 Telecom Billing System (0318) Self-Paced e-Learning 
Delivery Options
Classroom Training Classroom Virtual Classroom e-Learning Virtual Classroom e-Learning Self-Paced e-Learning Self-Paced e-Learning On-Site Training On-Site
Avaya
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Get up to speed on Avaya Aura Contact Center Release 6.2. Find out more.

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New and Updated Courses Help Global Knowledge Students Prepare for ACSS Avaya Aura® Contact Center Certification

Four New Global Knowledge Courses Help Students Prepare for Avaya Aura® Session Manager and System Manager Implementation Certification

Global Knowledge Students Master Avaya IP Office 7.0 in Two New Courses

Global Knowledge Named Avaya Learning Partner

Avaya Aura Contact Center Training Available from Global Knowledge

Avaya IP Office Implementation Workshop (ATA01225IEN)

Avaya Aura® Communication Manager Basic Administration (AVA00836H00)

CS 1000 Upgrade and Avaya Aura® Integration Boot Camp (9U00166I)

Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351)

Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376)

Avaya Aura Contact Center Scripting Demystified

Avaya Certified Implementation Specialist (ACIS) - Avaya CallPilot®

Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Session Manager and System Manager

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