Become an expert on Avaya Contact Center, Messaging, Networking, and Communication Solutions through intensive training provided by highly skilled and experienced instructors.
As the world's largest Authorized Avaya Learning Partner, we provide the broadest curriculum of Avaya technical training available. Whether you prefer Classroom Learning, Virtual Classroom e-Learning, or Self-Paced e-Learning, we have the Avaya training you need for certified Avaya expertise.
With an extensive schedule of training dates in locations throughout North America, you will enjoy a superior classroom experience with the best-equipped facilities in the industry, featuring complimentary beverages, Internet access, and a comprehensive packet of course materials.
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- Contact Center Training
- Avaya Aura Contact Center
Avaya Aura Contact Center - Installation and Commissioning (3608)
Avaya Aura Contact Center - Maintenance (5C00010I)
Avaya Aura Contact Center - Orchestration Designer Scripting (3610)
Avaya Aura Contact Center - Troubleshooting (5C00011I)
Avaya Aura Contact Center Administration (3609)
Avaya Aura Contact Center Installation, Administration, and Scripting Essentials (3621)
Avaya Aura Contact Center Multimedia Implementation (3607)
Avaya Aura Contact Center Reports (3613)
What's New with Avaya Aura Contact Center Release 6.2 (1C00021V)
- Avaya Contact Center
- Avaya NES Contact Center
- Avaya Aura Contact Center
- Messaging Training
- Avaya Aura Messaging
- CallPilot
- Communication Manager Messaging
- Networking
- Ethernet Routing Switch
Converged Campus: ERS Solution Installation and Configuration (6721)
ERS 5000/4500/2500 Advanced Configuration and Maintenance (6723)
ERS 8800/8600/8300 Advanced Configuration and Maintenance (6722)
ERS e-Learning Package
Ethernet Fundamentals (0077)
Ethernet Switching and Resiliency (6701)
Multicast on the Ethernet Routing Switch (7517)
- Technology Training
- Ethernet Routing Switch
- Small Medium Enterprise
- IP Office
- Business Communications Manager
BCM & VoIP e-Learning Package
BCM 50/450 Release 6.0 Delta (6057)
BCM Release 6.0 Boot Camp
BCM50 and BCM450 Installation, Initial Configuration, and Messaging (6045)
BCM50 and BCM450 Release 5.0 Installation, Initial Configuration, and Messaging (6045)
BCM50 and BCM450 Release 5.0 System Configuration and Maintenance (6046)
BCM50 and BCM450 System Configuration and Maintenance (6046)
- Unified Communications
- Communication Manager
Avaya Aura Communication Manager Basic Administration (AVA00836H00)
Avaya Aura Communication Manager Fundamentals (ATI01672VEN)
Avaya Aura Communication Manager Implementation (ATI02348IEN)
Avaya Aura Communication Manager Maintenance and Troubleshooting (5U00040)
Avaya Aura for Midsize Business - Implementation and Configuration (CM 5.2.1) (ATA00099VEN)
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I)
- Session and System Manager
- System Platform
- Communication Manager Messaging
- Communication Server 1000
Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351)
Avaya Communication Server 1000 7.5 Upgrades for Design and Pre-Sales Engineers (6353)
Avaya Communication Server 1000 BARS/NARS (0956)
Avaya Communication Server 1000 Dialing Plan Design and IP Peer Networking (0781)
Avaya Communication Server 1000 Familiarization Release 7.5 (0200)
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376)
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I)
What's New with Avaya Communication Server 1000 Release 7.5 (6380)
- Meridian 1
Database Configuration and Management for Meridian 1 and Communication Server 1000 Systems (0302)
Meridian 1 and Communication Server 1000 6.0 Familiarization (0200)
Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 1000 Release 5.5 (0224)
Meridian 1 System Familiarization and Station Moves, Adds, and Changes (0231)
- Telephony Manager
- Communication Manager
Global Knowledge Students Master Avaya IP Office 7.0 in Two New Courses
Global Knowledge Named Avaya Learning Partner
Avaya Aura Contact Center Training Available from Global Knowledge
Avaya IP Office Implementation Workshop (ATA01225IEN)
Avaya Aura® Communication Manager Basic Administration (AVA00836H00)
CS 1000 Upgrade and Avaya Aura® Integration Boot Camp (9U00166I)
Avaya Communication Server (CS) 1000 7.5 System Administration and Management (6351)
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade (6376)
Avaya Certified Implementation Specialist (ACIS) - Avaya CallPilot®
Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications
Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center
Avaya Certified Support Specialist (ACSS) - Avaya Aura® Session Manager and System Manager


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