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Avaya+Avaya Training on Contact Center, Messaging, UC, and More

Home > Course Catalog >  Avaya Training >

Avaya

Our intensive Avaya training provided by highly skilled and experienced instructors enables you to become an expert on Avaya unified communications, including Communication Manager, Communication Server 1000 (CS 1000), IP Office, and Session and System Manager, as well as Avaya Contact Center, Messaging, and networking solutions.

As the world's largest Authorized Avaya Learning Partner, we provide the broadest curriculum of Avaya technical training available. Whether you prefer instructor-led training in our classrooms and virtual classrooms or self-paced learning as your schedule allows, we provide the convenient training options that enable you to gain the skills you need to successfully implement and manage Avaya products.

With our extensive schedule of Avaya training in locations throughout North America, you will enjoy a superior classroom experience with the best-equipped facilities in the industry, featuring complimentary beverages, Internet access, and a comprehensive packet of course materials.

Filter courses by:

Contact Center
Avaya Aura Contact Center
Avaya Aura Call Center Elite Implementation and Configuration (5C00091) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Contact Center - Installation and Commissioning (3608) Classroom Training On-Site Training 
Avaya Aura Contact Center - Orchestration Designer Scripting (3610) Classroom Training On-Site Training 
Avaya Aura Contact Center Administration (3609) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Contact Center Installation, Administration, and Scripting Essentials (3621) Classroom Training On-Site Training 
Avaya Aura Contact Center Maintenance and Troubleshooting Boot Camp (5C00012I) Classroom Training On-Site Training 
Avaya Aura Contact Center Multimedia Implementation (3607) Classroom Training On-Site Training 
Avaya Aura Call Center Elite
Avaya Aura Call Center Elite Implementation and Configuration (5C00091) Classroom Training Virtual Classroom e-Learning On-Site Training 
Messaging
Avaya Aura Messaging
Avaya Aura Messaging Administration, Maintenance, and Troubleshooting (5C00063V) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Messaging Implementation (5C00062V) Classroom Training Virtual Classroom e-Learning On-Site Training 
CallPilot
CallPilot 5.0 System Administration and Applications (0327) Classroom Training On-Site Training 
Communication Manager Messaging
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050) On-Site Training 
Avaya Aura Communication Manager Messaging: Implementation (ATI01731VEN) On-Site Training 
Networking
Ethernet Routing Switch
Converged Campus: ERS Solution Installation and Configuration (6721) Virtual Classroom e-Learning On-Site Training 
ERS 5000/4500/2500 Advanced Configuration and Maintenance (6723) Virtual Classroom e-Learning On-Site Training 
ERS 8800/8600/8300 Advanced Configuration and Maintenance (6722) Virtual Classroom e-Learning On-Site Training 
Technology Training
Introduction to Session Initiation Protocol (SIP) v2.0Virtual Classroom e-Learning 
Small Medium Enterprise
IP Office
IP Office Advanced Configuration Application Workshop (5S00004I) Classroom Training Virtual Classroom e-Learning On-Site Training 
IP Office Technical Basic Implementation Workshop (4S00004I) Classroom Training On-Site Training 
Business Communications Manager
BCM50 and BCM450 Installation, Initial Configuration, and Messaging (6045) On-Site Training 
Unified Communications
Communication Manager
Avaya Aura Communication Manager Administration (5U00041) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Communication Manager Fundamentals (ATI01672VEN) Virtual Classroom e-Learning On-Site Training 
Avaya Aura Communication Manager Implementation (ATI02348IEN) Classroom Training On-Site Training 
Avaya Aura Communication Manager Maintenance and Troubleshooting (5U00040) Classroom Training On-Site Training 
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I) Classroom Training 
Session and System Manager
Avaya Aura Session and System Manager Implementation, Administration, Maintenance, and Troubleshooting (R6.2) (5U00097) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura Session Manager Implementation, Administration, Maintenance, and Troubleshooting (R6.2) (5U00096) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Aura System Manager Implementation, Administration, Maintenance, and Troubleshooting (R6.2) (5U00095) Classroom Training Virtual Classroom e-Learning On-Site Training 
Session Manager Administration (R6.1) (5U00081) Classroom Training Virtual Classroom e-Learning On-Site Training 
Session Manager and System Manager Administration Boot Camp (R6.1) (5U00082) Classroom Training Virtual Classroom e-Learning On-Site Training 
System Manager Administration (R6.1) (5U00080) Classroom Training Virtual Classroom e-Learning On-Site Training 
Communication Manager Messaging
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050) On-Site Training 
Avaya Aura Communication Manager Messaging: Implementation (ATI01731VEN) On-Site Training 
Communication Server 1000
Avaya Communication Server (CS) 1000 7.x System Administration and Management (6351) Classroom Training Virtual Classroom e-Learning On-Site Training 
Avaya Communication Server 1000 BARS/NARS (0956) Classroom Training On-Site Training 
Avaya Communication Server 1000 Dialing Plan Design and IP Peer Networking (0781) Classroom Training On-Site Training 
Avaya Communication Server 1000 Familiarization Release 7.x (0200) Virtual Classroom e-Learning On-Site Training 
Avaya Communication Server 1000E Release 7.x Implementation and Upgrade (6376) Classroom Training On-Site Training 
CS 1000 Upgrade and Avaya Aura Integration Boot Camp (9U00166I) Classroom Training 
Meridian 1
Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 1000 Release 5.5 (0224) On-Site Training 
Meridian 1 System Familiarization and Station Moves, Adds, and Changes (0231) On-Site Training 
Delivery Options
Classroom Training Classroom Virtual Classroom Virtual Classroom On-Site Training On-Site Self-Paced e-Learning Self-Paced
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Students in New Global Knowledge Course Master Avaya Aura Call Center Elite

New and Updated Courses Help Global Knowledge Students Prepare for ACSS Avaya Aura® Contact Center Certification

Global Knowledge Named Avaya Learning Partner

Avaya Aura Contact Center Training Available from Global Knowledge

Avaya Aura® Communication Manager Implementation (ATI02348IEN)

Avaya Aura® Communication Manager Administration (5U00041)

Avaya Aura® Session and System Manager Implementation, Administration, Maintenance, and Troubleshooting (R6.2) (5U00097)

Avaya Communication Server (CS) 1000 7.x System Administration and Management (6351)

IP Office Technical Basic Implementation Workshop (4S00004I)

SIP and the Art of Converged Communications

Avaya CS 1000: Defining Calling Line Identification Numbers

Understanding Avaya IP Office Short Codes

CallPilot Manager - Server Settings Link

Get Certified - Avaya Communication Manager

Avaya Certified Implementation Specialist (ACIS) - Avaya CallPilot®

Avaya Implementation Professional Specialist (AIPS) - Avaya IP Office

Avaya Certified Solutions Specialist (ACSS) - Small and Medium Enterprise (SME) Communications

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Session Manager and System Manager

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