Global Knowledge White Papers

Five Challenges To ITIL Best Practices Adoption

Thu, 19 May 2011 00:00:00 -0800

This white paper reviews five challenges often encountered by organizations adopting ITIL Best Practices.

Understanding and Managing the Risk of Change

Thu, 19 May 2011 00:00:00 -0800

This white paper presents a basic overview of key areas of ITIL Change Management, discusses the value of Change Management, and provides a sample of ROI and VOI returns that might be expected from effective Change Management.

Understanding and Managing the Risk of Change

Thu, 19 May 2011 00:00:00 -0800

For the Business Analyst, Why Relationships Trump All!

Tue, 17 May 2011 00:00:00 -0800

See how Business Analysts can develop and maintain relationships to ensure the successful completion of projects.

Predictive Analytics and Data Mining: Why Most Projects Fail and What Really Works

Tue, 17 May 2011 00:00:00 -0800

With some training and initial mentorship, you can be on your way to generating substantial ROI and case reports with your own internal predictive modeling factory.

Using Voice over IP (VoIP) in Mobile Networks

Thu, 12 May 2011 00:00:00 -0800

Learn more about the evolution of VoIP and how it will play an even more prominent role in all telecommunications networks moving forward.

10 Essential Security Policies

Tue, 3 May 2011 00:00:00 -0800

Discover ten essential IT security guidelines that every organization needs to have in place to protect resources and knowledge.

14 Common Virtualization Mistakes - And How To Avoid Them

Tue, 3 May 2011 00:00:00 -0800

Learn the basics and some of the common issues you will see when you go from a physical to a virtual environment.

14 Common Virtualization Mistakes - And How To Avoid Them

Tue, 3 May 2011 00:00:00 -0800

Learn the basics and some of the common issues you will see when you go from a physical to a virtual environment.

Avaya Aura Contact Center Scripting Demystified

Tue, 3 May 2011 00:00:00 -0800

This white paper introduces you to an identifiable pattern that virtually all Contact Centers follow and associating key elements of that pattern with the corresponding scripting code.

Security on a Budget

Tue, 3 May 2011 00:00:00 -0800

Saving money on security is about making sound decisions on the right products that provide the best security for their cost.

Ten Ways Hackers Breach Security

Tue, 3 May 2011 00:00:00 -0800

Hacking, cracking, and cyber crimes can wreak havoc on an organization. This white paper discusses ten common methods hackers use to breach your existing security, and what you can do to protect yourself.

14 Security Policy Tips

Mon, 2 May 2011 00:00:00 -0800

Every organization needs a security policy, no matter its size; here are 14 tips to refine your existing policy or to craft a policy if you don't already have one.

Troubleshooting Signaling with Traces in Cisco Unified Communications Manager

Mon, 2 May 2011 00:00:00 -0800

This white paper provides an introduction to troubleshooting Cisco telephony utilizing the CUCM tracing feature.

SP1 for Windows 7 and Windows Server 2008 R2: What's New?

Wed, 27 Apr 2011 00:00:00 -0800

Discover the features and updates of Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2.

Virtualizing Your Cisco Unified Communications with Cisco UCS

Tue, 5 Apr 2011 00:00:00 -0800

This white paper introduces the benefits of optimizing datacenters with the revolutionary new Cisco Unified Computing System (UCS), and further optimizing Unified Communications infrastructure onto the UCS for even greater efficiency, performance, and savings.

Virtualizing Your Cisco Unified Communications with Cisco UCS

Tue, 5 Apr 2011 00:00:00 -0800

Virtualizing Your Cisco Unified Communications with Cisco UCS

Tue, 5 Apr 2011 00:00:00 -0800

Virtualizing Your Cisco Unified Communications with Cisco UCS

Tue, 5 Apr 2011 00:00:00 -0800

The Benefits of Investing in ITIL Advanced Certification

Mon, 28 Mar 2011 00:00:00 -0800

This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their organizations.

Minimizing Windows 7 �Interface Shock�

Mon, 14 Mar 2011 00:00:00 -0800

Fortunately, it is possible to minimize interface shock for users by leveraging Group Poliy to make Windows 7 look more like Windows XP. This white paper will help get you started, with a list of Group Policy settings that can make the Windows 7 landscape more familiar for XP users.

Top 10 Things System Administrators Need to Know About Virtualization

Mon, 14 Mar 2011 00:00:00 -0800

This white paper offers a high-level description of the top 10 things about virtualization every system administrator needs to know; whether you're just starting out or are already in the deep end.

Top 10 Things System Administrators Need to Know About Virtualization

Mon, 14 Mar 2011 00:00:00 -0800

This white paper offers a high-level description of the top 10 things about virtualization every system administrator needs to know; whether you're just starting out or are already in the deep end.

10 Ways to Save with Desktop Virtualization

Wed, 2 Mar 2011 00:00:00 -0800

View is VMware's VDI (Virtual Desktop Infrastructure) tool that makes virtual Windows XP, Vista, and/or 7 desktop VMs accessible through a common interface, across the LAN or WAN, focusing on the money-saving aspects of VDI.

10 Ways to Save with Desktop Virtualization

Wed, 2 Mar 2011 00:00:00 -0800

The TCP/IP and OSI Models

Fri, 25 Feb 2011 00:00:00 -0800

This white paper discusses the history of TCP/IP and OSI communication protocols, along with characteristics and structures that make each one unique.

Leveraging Windows 7 for Better User Support

Tue, 22 Feb 2011 00:00:00 -0800

This white paper takes a look at some Windows 7 technologies that can make the transition from XP (or perhaps from Vista) more successful.

PMP Examination Changes for 2011

Tue, 22 Feb 2011 00:00:00 -0800

The PMP Certification exam is expected to change by up to 30% in August, 2011; this white paper provides a brief overview of the changes along with an explanation of why PMI has initiated the update.

VMware vNetwork Distributed Switches: Key Improvements & Advantages

Tue, 22 Feb 2011 00:00:00 -0800

This white paper discusses some of the changes that have occurred in VMware's networking, specifically addressing VMware's vNetwork Distributed Switch (vDS).

VMware vNetwork Distributed Switches: Key Improvements & Advantages

Tue, 22 Feb 2011 00:00:00 -0800

This white paper discusses some of the changes that have occurred in VMware's networking, specifically addressing VMware's vNetwork Distributed Switch (vDS).

Getting Started with Master Data Services

Thu, 3 Feb 2011 00:00:00 -0800

This white paper highlights Master Data Services in SQL Server 2008 R2, which allows an organization to define a "single source of truth" about its enterprise data using a purpose-built centralized database and a predefined Web application.

How to Defend Against DDoS Attacks and Strengthen Security Controls

Thu, 3 Feb 2011 00:00:00 -0800

This white paper examines some valuable lessons in network security by analyzing how to defend against Distributed Denial of Service (DDoS) attacks.

Hyper-V Server 2008 R2: Free Virtualization without a Server Operating System

Mon, 17 Jan 2011 00:00:00 -0800

Discover Hyper-V Server 2008 R2, which is a good solution when you need a virtualization platform but not the overhead, complexity, or cost of a full-blown operating system.

Hyper-V Server 2008 R2: Free Virtualization without a Server Operating System

Mon, 17 Jan 2011 00:00:00 -0800

Discover Hyper-V Server 2008 R2, which is a good solution when you need a virtualization platform but not the overhead, complexity, or cost of a full-blown operating system.

Security Translated: An Overview of Cisco ASA NAT and PAT

Mon, 17 Jan 2011 00:00:00 -0800

This white paper examines the IP address translation process, its main approaches, and its implementation methodologies.

Cisco Adaptive Security Appliances: Which One is Right for You?

Fri, 14 Jan 2011 00:00:00 -0800

This white paper introduces you to the different models within the 5500-series of Cisco Adaptive Security Appliances (ASAs) and tells you how each would be utilized best.

DirectAccess: The New VPN

Thu, 13 Jan 2011 00:00:00 -0800

Understand the basics of DirectAccess (DA), including what it is, how it works, and how to install it.

Deploying BranchCache: A How-To Guide

Thu, 6 Jan 2011 00:00:00 -0800

This Microsoft white paper will show you how BranchCache can be leveraged to help your branch-office employees access critical information efficiently.

Introduction to Negotiation: A Primer for "Getting to Yes"

Wed, 5 Jan 2011 00:00:00 -0800

Discover the essentials of effective negotiations including the process, the different styles, and the communication elements that can affect the outcome.

Microsoft and the Cloud: Five Essential Things To Know

Tue, 4 Jan 2011 00:00:00 -0800

This white paper explores five things you need to know about Microsoft and cloud computing.

Speeding Up File Transfers in Windows 7

Tue, 4 Jan 2011 00:00:00 -0800

Examine some of the reasons for variation in your file transfer performance and discover a few tricks that might make file copying easier on your Windows network.

12 Advantages of Agile Software Development

Tue, 21 Dec 2010 00:00:00 -0800

Explore 12 benefits of Agile development and management, and learn why you should consider incorporating Agile methodologies into your organization's standards and processes.

13 Infrastructure Decisions That Result In Poor IT Security

Tue, 30 Nov 2010 00:00:00 -0800

This white paper presents 13 common infrastructure decisions that can result in poor IT Security.

Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA

Tue, 30 Nov 2010 00:00:00 -0800

This white paper shows you how to configure a Cisco Adaptive Security Appliance (ASA) to leverage Microsoft Active Directory (AD) for remote connectivity.

Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA

Tue, 30 Nov 2010 00:00:00 -0800

This white paper shows you how to configure a Cisco Adaptive Security Appliance (ASA) to leverage Microsoft Active Directory (AD) for remote connectivity.

Project Management Best Practices for Maximum Performance via Effective Integration

Tue, 30 Nov 2010 00:00:00 -0800

Learn how project managers can utilize effective integration of multiple disciplines to achieve maximum performance.

ESX vs. ESXi

Tue, 16 Nov 2010 00:00:00 -0800

This white paper discusses the differences between ESX and ESXi, with an emphasis on ESX and ESXi 4.1

ESX vs. ESXi

Tue, 16 Nov 2010 00:00:00 -0800

This white paper discusses the differences between ESX and ESXi, with an emphasis on ESX and ESXi 4.1

Ten Things You Should Know About SharePoint 2010

Tue, 2 Nov 2010 00:00:00 -0800

Examine the new features and requirements of SharePoint 2010 to help you deploy it in your organization.

OSPF Scaling and Summarization

Thu, 28 Oct 2010 00:00:00 -0800

This white paper examines some of the ways you can enhance OSPF scalability

OSPF Synchronization

Thu, 28 Oct 2010 00:00:00 -0800

Examine OSPF synchronization, one of the two link-state protocols for IPs.

SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company

Thu, 28 Oct 2010 00:00:00 -0800

Learn how you can bring together multiple data flows, improve information sharing, and create an effective, collaborative framework for your company.

SharePoint 2010 Document Sets: Better Ways To Manage Content

Wed, 27 Oct 2010 00:00:00 -0800

Learn how document sets are major benefits of SharePoint 2010 and can make your life easier.

CCNA-Level Troubleshooting

Tue, 26 Oct 2010 00:00:00 -0800

This CCNA white paper examines some of the common commands that will make troubleshooting routing protocols and VLANs easier.

Cisco IOS Command Shortcuts

Tue, 26 Oct 2010 00:00:00 -0800

This Cisco white paper provides you with tips and shortcuts for managing Cisco Routers.

Windows 7 Troubleshooting Tips

Tue, 26 Oct 2010 00:00:00 -0800

This Microsoft Windows 7 white paper will teach you about the new troubleshooting tools bundled within.

A Visual Review of NAT and PAT

Tue, 19 Oct 2010 00:00:00 -0800

This Cisco white paper presents diagrams that can help you understand the NAT/PAT naming conventions.

Network Address Translation (NAT) and Port Address Translation (PAT)

Tue, 19 Oct 2010 00:00:00 -0800

Gain a brief overview of three address translation options: Static NAT; Dynamic NAT; and PAT, each of which has its own strengths and weaknesses.

12 Virtualization Myths Debunked

Tue, 12 Oct 2010 00:00:00 -0800

This virtualization white paper uncovers the truth about 12 common virtualization myths.

12 Virtualization Myths Debunked

Tue, 12 Oct 2010 00:00:00 -0800

This virtualization white paper uncovers the truth about 12 common virtualization myths.

Improving the Performance of Distance-Vector Routing Protocols

Tue, 12 Oct 2010 00:00:00 -0800

This white paper examines techniques for improving the performance of Distance-Vector (D- V) routing protocols, solving the looping problem, and speeding convergence

Routing and Routing Protocols

Tue, 12 Oct 2010 00:00:00 -0800

This white paper examines routing and routing protocols, including directly connected, static, and dynamic routes, to provide optimal convergence.

Getting To Know MED-V In Windows 7

Mon, 11 Oct 2010 00:00:00 -0800

This white paper introduces MED-V (Microsoft Enterprise Desktop Virtualization), Microsoft's enterprise-oriented tool for delivering legacy applications in virtual machines.

WLAN Channel Access: How WiFi Networks Talk and How You Can Make Them Talk More Clearly

Thu, 7 Oct 2010 00:00:00 -0800

This white paper examines several steps you can take to protect your channel and prevent clear channel assessment breakdown.

An Introduction to Procurement Management Using PMI Terminology

Fri, 1 Oct 2010 00:00:00 -0800

Discover the steps and stages of procurement as they relate to the Project Management Institute's (PMI) Procurement Management knowledge area.

Preposition HTTP Content with Cisco WAAS

Thu, 30 Sep 2010 00:00:00 -0800

This Cisco white paper explains how you can use Wide Area Acceleration Services (WAAS) to experience a "LAN-like" performance on your data transfers from the Data Center.

Windows 7 and Windows "XP Mode"

Thu, 30 Sep 2010 00:00:00 -0800

This white paper explores some of the features of Windows XP Mode.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Top IT Jobs for 2010 and Beyond

Mon, 20 Sep 2010 00:00:00 -0800

What are the hot jobs in IT for the near future? Find out in this paper.

Enterprise Analysis: An Introduction To Evaluating Your Organization

Fri, 13 Aug 2010 00:00:00 -0800

Learn how enterprise analysis, as a method used by a Business Analysts, is used to identify and define why an organizational change is needed.

Enterprise Analysis: An Introduction To Evaluating Your Organization

Fri, 13 Aug 2010 00:00:00 -0800

Learn how enterprise analysis, as a method used by a Business Analysts, is used to identify and define why an organizational change is needed.

Using Microsoft's Free Tools to Image and Deploy Windows 7

Fri, 13 Aug 2010 00:00:00 -0800

Short Blurb: This Windows 7 white paper explores the components and processes used during Windows 7 deployments.

Mastering Problem Management

Tue, 10 Aug 2010 00:00:00 -0800

Follow the tips laid out in this white paper, and you can reduce the quantity and duration of service disruptions in your IT organization.

Tips and Techniques for Red Hat Certification Success

Tue, 10 Aug 2010 00:00:00 -0800

This Red Hat certification white paper teaches you tips to help you prepare for the architect-level exams (RHCT and RHCE).

Top Ten Things Every IT Pro Should Know about IE8 on Windows 7

Tue, 27 Jul 2010 00:00:00 -0800

Here are 10 topics that every administrator or planner should know about the new version of IE that Windows 7 brings to the table.

Uptime and the Value of Clustering for Linux Servers

Tue, 27 Jul 2010 00:00:00 -0800

This Red Hat white paper examines how clustering can solve the uptime challenge through a triple-play of uptime benefits: improving reliability, availability, and serviceability.

Windows 7 MCITP Certification Review: How to prepare and pass the Windows 7 MCITP Certification Exams

Mon, 26 Jul 2010 00:00:00 -0800

Learn how to prepare for the Windows 7 Configuring, Enterprise Desktop Support Technician, and Enterprise Desktop Administrator certification exams.

Microsoft SQL Server 2008 R2: What's New with PowerPivot?

Fri, 16 Jul 2010 00:00:00 -0800

Learn how PowerPivot leverages Microsoft SQL Server 2008 R2, Office 2010, and Sharepoint 2010 to provide an exciting new Self Service Business Intelligence platform.

Microsoft System Center Configuration Manager 2007 SP2, R2, R3: Making Sense of the Three Versions

Fri, 16 Jul 2010 00:00:00 -0800

Learn why your organization should consider an upgrade to Service Pack 2 if it plans to use System Center Configuration Management server for OS deployment.

10 Ways Malicious Code Reaches Your Private Network

Tue, 13 Jul 2010 00:00:00 -0800

Learn 10 common ways that malicious code can penetrate your network.

Cisco Data Center Ethernet

Thu, 8 Jul 2010 00:00:00 -0800

Gain an overview of some of Cisco's data center platforms and their virtualization-aware features.

Cisco Data Center Ethernet

Thu, 8 Jul 2010 00:00:00 -0800

Gain an overview of some of Cisco's data center platforms and their virtualization-aware features.

Cisco Data Center Ethernet

Thu, 8 Jul 2010 00:00:00 -0800

Gain an overview of some of Cisco's data center platforms and their virtualization-aware features.

Is There Life after Requirements? Tools that Support Business Process Improvement

Thu, 8 Jul 2010 00:00:00 -0800

This white paper answers two fundamental questions about the requirements of a business analysis project: "What do we have?" and "What do we need?"

Clearly Better Virtualization with Citrix XenServer™

Fri, 18 Jun 2010 00:00:00 -0800

This paper will help IT managers navigate the complex stack of virtualization technologies and prescribe methods to combine server and application virtualization together.

Features of a Comprehensive Application Security Solution

Fri, 18 Jun 2010 00:00:00 -0800

Learn how Citrix NetScaler protect against DoS/DDoS; deliver intrusion filtering capabilities; and provide encryption to offload functions from the servers.

Green IT: Reducing your Carbon Footprint with Citrix

Fri, 18 Jun 2010 00:00:00 -0800

Learn how Citrix products can help bring environmental and organizational objectives into alignment by alleviating the energy impact of equipment needed to serve both the datacenter and the desktop.

Reduce IT Costs Using Citrix XenApp 5

Fri, 18 Jun 2010 00:00:00 -0800

This Citrix white paper shows how XenApp 5 on 64-bit platforms lowers the cost of ownership for delivering applications.

Technical Guide: Using a Comprehensive Virtualization Solution to Maintain Business

Fri, 18 Jun 2010 00:00:00 -0800

Discover how virtualization solutions from Citrix are ideal for meeting disaster recovery and business continuity objectives.

How To Use Workflows In SharePoint

Thu, 17 Jun 2010 00:00:00 -0800

This white paper will discuss how SharePoint workflows work and how you can implement them to improve existing business processes.

Restoring Data with Database Snapshots

Thu, 17 Jun 2010 00:00:00 -0800

What DBA wouldn't appreciate a process that allows for fast and easy restoration of lost data, allowing you and your users to examine the information before restoring it, to use a minimal amount of drive space, and to carry out all the necessary steps with only local resources? This white paper examines how SQL Server's Database Snapshot provides you with a solution that not only saves you time, but also improves the options you have for supporting users and developers.

Restoring Data with Database Snapshots

Thu, 17 Jun 2010 00:00:00 -0800

Is Your Network Ready for VoIP? Evaluating Firewalls for VoIP Access, Control, and Security

Thu, 13 May 2010 00:00:00 -0800

Explore the capabilities required for a VoIP deployment, and see how SonicWALL VoIP Firewall solutions provide the levels of control, access, and security necessary for converged networks.

The Business Case: Information for Project Portfolio Decision Makers

Mon, 10 May 2010 00:00:00 -0800

This white paper discusses the typical contents of a business case and how that information is used by project portfolio decision makers.

CCIE View into the Future of Networking

Fri, 9 Apr 2010 00:00:00 -0800

Managing increasingly sophisticated enterprise networks is a growing necessity for organizations around the world. As we enter the second decade of the 21st century, there are not enough skilled experts to design, deploy and manage these rapidly growing networks.

77 Features for Windows 7 that Every IT Professional Should Know About

Mon, 5 Apr 2010 00:00:00 -0800

Read about 77 of the most important features and enhancements of Microsoft Windows 7.

10 Security Concerns for Cloud Computing

Thu, 11 Mar 2010 00:00:00 -0800

Discover some of the risks and benefits of cloud computing to be sure it is the right solution for you.

10 Security Concerns for Cloud Computing

Thu, 11 Mar 2010 00:00:00 -0800

Discover some of the risks and benefits of cloud computing to be sure it is the right solution for you.

10 Security Concerns for Cloud Computing

Thu, 11 Mar 2010 00:00:00 -0800

Discover some of the risks and benefits of cloud computing to be sure it is the right solution for you.

Cloud Computing: What It Is and What It Can Do for You

Wed, 10 Mar 2010 00:00:00 -0800

Examine the different types of cloud computing and learn what cloud computing has to offer you as either a consumer or producer.

Cloud Computing: What It Is and What It Can Do for You

Wed, 10 Mar 2010 00:00:00 -0800

Examine the different types of cloud computing and learn what cloud computing has to offer you as either a consumer or producer.

Red Hat Virtualization, Part 1: Understanding How We Got to Hardware Virtualization

Tue, 9 Mar 2010 00:00:00 -0800

This white paper explores the benefits of virtualization: the reduction of hardware and better utilization of the resources provided.

Red Hat Virtualization, Part 1: Understanding How We Got to Hardware Virtualization

Tue, 9 Mar 2010 00:00:00 -0800

This white paper explores the benefits of virtualization: the reduction of hardware and better utilization of the resources provided.

Red Hat Virtualization, Part 2: Understanding Hardware Virtualization Internals

Tue, 9 Mar 2010 00:00:00 -0800

Learn how hardware virtualization allows for better utilization factors, but only if the newer hardware designs, with the latest processor updates and multiple cores, are considered.

Red Hat Virtualization, Part 2: Understanding Hardware Virtualization Internals

Tue, 9 Mar 2010 00:00:00 -0800

Learn how hardware virtualization allows for better utilization factors, but only if the newer hardware designs, with the latest processor updates and multiple cores, are considered.

Red Hat Virtualization, Part 3: Understanding CPU Evolution and Virtualization

Tue, 9 Mar 2010 00:00:00 -0800

This white paper discusses the evolution of the CPU and its place in the virtual machine.

Red Hat Virtualization, Part 3: Understanding CPU Evolution and Virtualization

Tue, 9 Mar 2010 00:00:00 -0800

This white paper discusses the evolution of the CPU and its place in the virtual machine.

Microsoft SharePoint Server 2010: What's New and What's Changed?

Mon, 8 Mar 2010 00:00:00 -0800

This white paper examines changes and introduces new features to show how SharePoint 2010 can help manage your computing needs.

Public Folders in Exchange Server 2010: What You Should Know

Mon, 8 Mar 2010 00:00:00 -0800

This Exchange Server 2010 white paper examines Exchange Public Folders and considers where they fit in messaging infrastructure plans.

Geek Speak v2.0: A Glossary of Common IT Terms

Fri, 5 Mar 2010 00:00:00 -0800