Build an IBM Case Manager Solution (V5.3.2)

This course is intended for solution architects, developers, business analysts, system administrators, or anyone who works as a solution builder within their company.

In this course, you will discover how to:

• Build and deploy a solution/LI>
• Create properties and document classes/LI>
• Create roles and in-baskets/LI>
• Create a case type and tasks/LI>
• Create a workflow/LI>
• Use preconditions and sets/LI>
• Automate case packaging/LI>
• Add case stages/LI>
• Apply solution design principles

Build and deploy a solution    

• Build a solution    
• Deploy a solution    
• Test a solution    
• Manage roles    
• Redeploy a solution

Create properties and document classes    

• Create case properties    
• Create task properties    
• Create a business object    
• Create document classes    

Create roles and in-baskets    

• Create roles    
• Create in-baskets            

Create tasks    

• Create a to-do task    
• Create a container task    
• Add the to-do list widget to the Case Details page        

Create a step map    

• Open a task in Step Designer    
• Create a step map    
• Add a workgroup to a step map    
• Add an attachment to a step map    

Use preconditions and sets    

• Organize tasks with preconditions     
• Organize tasks with inclusive sets    
• Organize tasks with exclusive sets        

Automate case packaging    

• Open a task in Process Designer    
• Add a component step to a task    
• Use a component step to package a case    

    
Add case stages    

• Add case stages to a solution    
• Use a system step to perform a case stage operation    
• Use a case stage as a task precondition        

Solution design principles    

• Describe solution design principles                

The prerequisites are:

• Knowledge of Case Manager concepts, such as case management, case, solution, task. 
• The ability to identify parts of a solution.
• or IBM Case Manager Essentials V5.3.2 (classroom)(F2900G)
• or IBM Case Manager Essentials V5.3.2 (self-paced) (F2909G)