E-learning / E-læring: ITIL®4 Foundation E-Learning Bundle (On-line proctored Exam, Official certification e-Book, eLearning 6-month access) (PC-ITIL4F)

Advance your career in IT service management with the ITIL® Official eLearning course, crafted by the creators of ITIL®: Course and exam voucher, all in one bundle!

This ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL®  service value system (SVS), ITIL®  practices and their role in a service provider organization.

• 6 month online access
• Official eBook
• Exam voucher (Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai)
• Learning Resource Kit
• Interactive eLearning
• Auto-marked sample papers, Casestudies and Practical exercises
• Device-friendly Mobile-optimised
• 9-hour content

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

After you complete this course you will be able to:

• Key IT service management concepts.
• How ITIL® guiding principles can help and organization to adopt and adapt service management.
• The 4 dimensions of service management.
• The purpose and components of the service value system.
• The activities of the service value chain and how the interconnect.
• Know the purpose of key ITIL® practices.
• Sit the ITIL®4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises

Service management concepts

Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

Service value system

Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

Four dimensions of service management

Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

Guiding principles

Develop a mindset for adopting ITIL® practices and adapting them to your specific needs with the seven guiding principles of ITIL® 4.

Service Value Chain

Understand how the Service Value Chain helps organisations create value by optimising their activities and resources

ITIL® practices

Employ ITIL® 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting user

Continuous improvement

Focus on the central ITIL® 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.

Service Level Agreements

Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

Key metrics and performance indicators

Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services. 

This course does not require any existing knowledge of the ITIL® framework
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There are no mandatory pre-requisites for the exam